Huna Totem Corporation
Klawock Island General Manager
Huna Totem Corporation - Klawock, Alaska, us, 99925
Work at Huna Totem Corporation
Overview
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Overview
Position Title:
Klawock Island General Manager Category:
Management, Year-Round Salary Range:
Year-Round Salary DOE with Benefits and Bonus Potential Summary The Klawock Island General Manager leads all aspects of operations at Klawock Island, a growing destination featuring excursions, food & beverage, and retail experiences. This position is responsible for driving revenue, ensuring safety and guest satisfaction, and maintaining operational excellence across departments. The Klawock Island General Manager plays a key leadership role in building relationships with cruise lines, local stakeholders, and strategic partners while upholding the cultural values of the community and advancing long-term growth plans. This role requires a blend of strategic oversight and hands-on leadership to manage a high-performing team. Essential Duties and Responsibilities Operational Leadership Direct daily operations across excursions, F&B, and retail to ensure efficiency, profitability, and a world-class guest experience Supervise and support department managers and staff, fostering a positive, accountable, and service-driven culture Model exceptional leadership, employee engagement, and guest service standards Oversee facility maintenance, asset management, inventory control, and safety compliance Ensure environmental stewardship and sustainability initiatives are embedded in operations Drive continuous improvement and innovation across all areas of business Develop onboarding, training, and scheduling tools to support operational excellence Travel to other Huna Totem sites as needed to advise, assist, or train Stakeholder & Community Engagement Cultivate relationships with cruise line representatives and shipboard staff to strengthen partnerships and grow visitation Monitor and adapt to trends in cruise industry marketing, sales, and destination development Build and maintain strong relationships with local businesses, tribal and city leadership, suppliers, and interest groups Ensure contract performance and manage external vendors as needed Collaborate with Huna Totem and Na-Dena` leadership on strategic development and investment planning Financial Oversight Prepare and manage site-level budgets, staffing forecasts, and capital plans Develop and review pricing strategies for tours, retail, and food & beverage annually Monitor financial performance across departments and take corrective action to meet targets Support revenue growth initiatives including on-site and onboard sales optimization Strategic & Long-Term Planning Lead the annual business planning process and contribute to long-range strategic planning Prepare reports and presentations for internal leadership and external stakeholders Ensure the site aligns with cultural, brand, and financial goals set by Huna Totem, Na-Dena` and partners Other Duties Perform other tasks as necessary to carry out the objectives of Klawock Island and its parent companies. Qualifications Minimum 10 years of experience in the tourism industry, preferably in Alaska, with a focus on operations and guest services Minimum 8 years of staff supervision experience At least 5 years managing a P&L with full responsibility for revenue and expenses Experience overseeing multi-unit operations such as tours, food & beverage, and/or retail Proficient in Microsoft Office and general business systems; aptitude for learning new platforms Skilled in purchasing, budgeting, and vendor negotiations Exceptional interpersonal, coaching, and team-building skills Proven commitment to cultural integrity and authentic guest experiences Bachelor’s degree in business, tourism, marketing, or a related field preferred Must have or be able to obtain a Transportation Worker Identification Credential (TWIC) Preferred: Qualified to serve as Facility Security Officer (FSO) under 33 CFR Physical Requirements & Work Environment Ability to lift 40 pounds, stand for long periods, and walk 3+ miles daily Able to work extended hours and weekends during peak season Willing to reside on Prince of Wales Island within a 30min commute of Klawock Island Willing to travel up to 25%, including by small plane or ferry Comfortable working in remote and varied weather conditions Must hold a valid driver’s license Native Preference Statement: Klawock Island is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
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Klawock Island General Manager Category:
Management, Year-Round Salary Range:
Year-Round Salary DOE with Benefits and Bonus Potential Summary The Klawock Island General Manager leads all aspects of operations at Klawock Island, a growing destination featuring excursions, food & beverage, and retail experiences. This position is responsible for driving revenue, ensuring safety and guest satisfaction, and maintaining operational excellence across departments. The Klawock Island General Manager plays a key leadership role in building relationships with cruise lines, local stakeholders, and strategic partners while upholding the cultural values of the community and advancing long-term growth plans. This role requires a blend of strategic oversight and hands-on leadership to manage a high-performing team. Essential Duties and Responsibilities Operational Leadership Direct daily operations across excursions, F&B, and retail to ensure efficiency, profitability, and a world-class guest experience Supervise and support department managers and staff, fostering a positive, accountable, and service-driven culture Model exceptional leadership, employee engagement, and guest service standards Oversee facility maintenance, asset management, inventory control, and safety compliance Ensure environmental stewardship and sustainability initiatives are embedded in operations Drive continuous improvement and innovation across all areas of business Develop onboarding, training, and scheduling tools to support operational excellence Travel to other Huna Totem sites as needed to advise, assist, or train Stakeholder & Community Engagement Cultivate relationships with cruise line representatives and shipboard staff to strengthen partnerships and grow visitation Monitor and adapt to trends in cruise industry marketing, sales, and destination development Build and maintain strong relationships with local businesses, tribal and city leadership, suppliers, and interest groups Ensure contract performance and manage external vendors as needed Collaborate with Huna Totem and Na-Dena` leadership on strategic development and investment planning Financial Oversight Prepare and manage site-level budgets, staffing forecasts, and capital plans Develop and review pricing strategies for tours, retail, and food & beverage annually Monitor financial performance across departments and take corrective action to meet targets Support revenue growth initiatives including on-site and onboard sales optimization Strategic & Long-Term Planning Lead the annual business planning process and contribute to long-range strategic planning Prepare reports and presentations for internal leadership and external stakeholders Ensure the site aligns with cultural, brand, and financial goals set by Huna Totem, Na-Dena` and partners Other Duties Perform other tasks as necessary to carry out the objectives of Klawock Island and its parent companies. Qualifications Minimum 10 years of experience in the tourism industry, preferably in Alaska, with a focus on operations and guest services Minimum 8 years of staff supervision experience At least 5 years managing a P&L with full responsibility for revenue and expenses Experience overseeing multi-unit operations such as tours, food & beverage, and/or retail Proficient in Microsoft Office and general business systems; aptitude for learning new platforms Skilled in purchasing, budgeting, and vendor negotiations Exceptional interpersonal, coaching, and team-building skills Proven commitment to cultural integrity and authentic guest experiences Bachelor’s degree in business, tourism, marketing, or a related field preferred Must have or be able to obtain a Transportation Worker Identification Credential (TWIC) Preferred: Qualified to serve as Facility Security Officer (FSO) under 33 CFR Physical Requirements & Work Environment Ability to lift 40 pounds, stand for long periods, and walk 3+ miles daily Able to work extended hours and weekends during peak season Willing to reside on Prince of Wales Island within a 30min commute of Klawock Island Willing to travel up to 25%, including by small plane or ferry Comfortable working in remote and varied weather conditions Must hold a valid driver’s license Native Preference Statement: Klawock Island is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
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