AutoNation
Contact Center Solutions Engineer (Webex)
AutoNation - Miami, Florida, us, 33222
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Overview
Contact Center Solutions Engineer (Webex)
Join to apply for the
Contact Center Solutions Engineer (Webex)
role at
AutoNation Contact Center Solutions Engineer (Webex)
3 weeks ago Be among the first 25 applicants Join to apply for the
Contact Center Solutions Engineer (Webex)
role at
AutoNation Get AI-powered advice on this job and more exclusive features. The Contact Center Solutions Engineer is responsible for the design, implementation, configuration, maintenance, and optimization of our Cisco Webex Contact Center platform. This role involves working closely with IT, Customer Experience (CX) teams, and business stakeholders to ensure a reliable, efficient, and scalable contact center environment that meets the needs of our customers and agents. The ideal candidate will possess strong technical expertise in Cisco Webex Contact Center, excellent problem-solving skills, and a customer-centric mindset. Organizational Relationships: This role will report to the Sr. Voice Engineer and work closely together with other IT teams. Job Responsibilities Participate in the design and planning of the Cisco Webex Contact Center solutions, including call flows, IVR systems, routing strategies, agent desktops, and integrations. Implement and configure new Webex Contact Center features, and functionalities. Integrate Webex Contact Center with other enterprise systems, such as CRM, workforce management, and analytics platforms. Configure and maintain Webex Contact Center settings, including users, agents, teams, queues, routing rules, IVR scripts, and desktop layouts. Manage and troubleshoot issues related to voice quality, call routing, agent connectivity, and system performance. Provide technical support to contact center agents, supervisors, and other stakeholders. Collaborate effectively with IT teams (network, security, infrastructure), CX teams, and business stakeholders to understand requirements and deliver solutions. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers Adheres to all company policies, procedures, and safety standards. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience (typically 3+ years) in managing and supporting Cisco Webex Contact Center solutions. Hands-on experience with Webex Contact Center configuration, including call flows, IVR design, routing strategies, and agent desktop setup. Strong understanding of contact center operations, technologies, and best practices. Knowledge of workforce management (WFM) and quality management (QM) systems. Experience with contact center analytics and reporting tools. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Must meet company’s requirements for employment. Valid in-state driver’s license and have and maintain an acceptable, safe driving record. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Retail Motor Vehicles and Retail Referrals increase your chances of interviewing at AutoNation by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Solutions Engineer” roles.
Miami, FL $110,000.00-$190,000.00 4 weeks ago Loxahatchee Groves, FL $80,000.00-$100,000.00 1 month ago North Palm Beach, FL $80,000.00-$95,000.00 2 weeks ago Sales Solutions Engineer – Infrastructure & DaaS
North Palm Beach, FL $125,000.00-$140,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Contact Center Solutions Engineer (Webex)
role at
AutoNation Contact Center Solutions Engineer (Webex)
3 weeks ago Be among the first 25 applicants Join to apply for the
Contact Center Solutions Engineer (Webex)
role at
AutoNation Get AI-powered advice on this job and more exclusive features. The Contact Center Solutions Engineer is responsible for the design, implementation, configuration, maintenance, and optimization of our Cisco Webex Contact Center platform. This role involves working closely with IT, Customer Experience (CX) teams, and business stakeholders to ensure a reliable, efficient, and scalable contact center environment that meets the needs of our customers and agents. The ideal candidate will possess strong technical expertise in Cisco Webex Contact Center, excellent problem-solving skills, and a customer-centric mindset. Organizational Relationships: This role will report to the Sr. Voice Engineer and work closely together with other IT teams. Job Responsibilities Participate in the design and planning of the Cisco Webex Contact Center solutions, including call flows, IVR systems, routing strategies, agent desktops, and integrations. Implement and configure new Webex Contact Center features, and functionalities. Integrate Webex Contact Center with other enterprise systems, such as CRM, workforce management, and analytics platforms. Configure and maintain Webex Contact Center settings, including users, agents, teams, queues, routing rules, IVR scripts, and desktop layouts. Manage and troubleshoot issues related to voice quality, call routing, agent connectivity, and system performance. Provide technical support to contact center agents, supervisors, and other stakeholders. Collaborate effectively with IT teams (network, security, infrastructure), CX teams, and business stakeholders to understand requirements and deliver solutions. Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers Adheres to all company policies, procedures, and safety standards. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience (typically 3+ years) in managing and supporting Cisco Webex Contact Center solutions. Hands-on experience with Webex Contact Center configuration, including call flows, IVR design, routing strategies, and agent desktop setup. Strong understanding of contact center operations, technologies, and best practices. Knowledge of workforce management (WFM) and quality management (QM) systems. Experience with contact center analytics and reporting tools. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Must meet company’s requirements for employment. Valid in-state driver’s license and have and maintain an acceptable, safe driving record. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Retail Motor Vehicles and Retail Referrals increase your chances of interviewing at AutoNation by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Solutions Engineer” roles.
Miami, FL $110,000.00-$190,000.00 4 weeks ago Loxahatchee Groves, FL $80,000.00-$100,000.00 1 month ago North Palm Beach, FL $80,000.00-$95,000.00 2 weeks ago Sales Solutions Engineer – Infrastructure & DaaS
North Palm Beach, FL $125,000.00-$140,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr