Hutchinson Clinic
Access Specialist I
Hutchinson Clinic - Hutchinson, Kansas, us, 67504
Work at Hutchinson Clinic
Overview
- View job
Overview
Join to apply for the
Access Specialist I
role at
Hutchinson Clinic 2 months ago Be among the first 25 applicants Join to apply for the
Access Specialist I
role at
Hutchinson Clinic Role
Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success. Role
Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success.
Essential Functions & Responsibilities
As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service. Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol. Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate. Accept payment on account via Phreesia system upon request of patient. Obtain and enter accurate patient demographic information into PM System. Work as a member of a team with flexibility to meet the needs of the department. Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA) Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time.
Qualifications
Experience: Previous call center or other customer service experience preferred. Education: High School Education or GED equivalent. Other Skills: Speaking Talking to others to convey information effectively . Service Orientation Actively looking for ways to help people . Ability to operate communications equipment or systems. Utilize sound judgement in handling patient complaints . Ability to deal with the public efficiently, politely, and effectively . Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook.
Work Environment & Physical Requirements
Work will require sitting for long periods of time while answering high call volumes. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Medical Practices Referrals increase your chances of interviewing at Hutchinson Clinic by 2x Sign in to set job alerts for “Specialist” roles.
Youth Care Specialist/Juvenile Correctional Officer - Standby
Part-Time, Instructors for Allied Health
McPherson, KS $40,000.00-$64,000.00 5 days ago Part-Time Item Processing Specialist - Hutchinson, KS
Youth Care Specialist - Night Shift - Full Time
Insurance Account Representative - State Farm Agent Team Member
Hutchinson, KS $49,000.00-$87,300.00 1 week ago Hutchinson, KS $75,000.00-$80,000.00 1 day ago Administrative Assistant (Part-Time) John F. Kennedy Library (STF3039)
Account Origination & Document Imaging Implementation Specialist
Hutchinson, KS $51,491.95-$77,237.92 15 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Access Specialist I
role at
Hutchinson Clinic 2 months ago Be among the first 25 applicants Join to apply for the
Access Specialist I
role at
Hutchinson Clinic Role
Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success. Role
Provide assistance to all individuals contacting the Hutchinson Clinic by scheduling appointments, collecting/verifying patient demographics for patients or sending messages to the appropriate provider offices. Providing excellent and efficient customer service in a closely monitored contact/call center environment is paramount to success.
Essential Functions & Responsibilities
As initial contact to the clinic by callers, provide positive and professional impression while providing efficient, patient focused customer service. Perform and maintain patient appointment scheduling through Noble communications system in accordance with established protocol. Provide information, take, and distribute messages and direct calls to individuals or departments as appropriate. Accept payment on account via Phreesia system upon request of patient. Obtain and enter accurate patient demographic information into PM System. Work as a member of a team with flexibility to meet the needs of the department. Meet or exceed established department benchmarks and/or quality indicators set for position level. These are monitored through dashboards, audits, and other quality reporting tools. Attend training events and meetings upon request. Consistently demonstrate good use of time and resources Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA) Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures. Performs other duties that may be assigned from time to time.
Qualifications
Experience: Previous call center or other customer service experience preferred. Education: High School Education or GED equivalent. Other Skills: Speaking Talking to others to convey information effectively . Service Orientation Actively looking for ways to help people . Ability to operate communications equipment or systems. Utilize sound judgement in handling patient complaints . Ability to deal with the public efficiently, politely, and effectively . Basic computer skills which enable the entry and retrieval of data including the use of Microsoft Word and Outlook.
Work Environment & Physical Requirements
Work will require sitting for long periods of time while answering high call volumes. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Medical Practices Referrals increase your chances of interviewing at Hutchinson Clinic by 2x Sign in to set job alerts for “Specialist” roles.
Youth Care Specialist/Juvenile Correctional Officer - Standby
Part-Time, Instructors for Allied Health
McPherson, KS $40,000.00-$64,000.00 5 days ago Part-Time Item Processing Specialist - Hutchinson, KS
Youth Care Specialist - Night Shift - Full Time
Insurance Account Representative - State Farm Agent Team Member
Hutchinson, KS $49,000.00-$87,300.00 1 week ago Hutchinson, KS $75,000.00-$80,000.00 1 day ago Administrative Assistant (Part-Time) John F. Kennedy Library (STF3039)
Account Origination & Document Imaging Implementation Specialist
Hutchinson, KS $51,491.95-$77,237.92 15 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr