King City Gardens
Job Description
The General Manager is responsible for overseeing the daily operations, compliance, and profitability of a licensed medical marijuana dispensary in Ohio. This role ensures adherence to all state regulations under the Ohio Division of Cannabis Control Program (DCC), while fostering a productive, safe, and patient-centered environment. The General Manager leads a team of department leads, budtenders, and support staff to deliver exceptional service and maintain operational excellence.
Duties & Responsibilities
Leadership & Operations:
The General Manager is responsible for overseeing the daily operations, compliance, and profitability of a licensed medical marijuana dispensary in Ohio. This role ensures adherence to all state regulations under the Ohio Division of Cannabis Control Program (DCC), while fostering a productive, safe, and patient-centered environment. The General Manager leads a team of department leads, budtenders, and support staff to deliver exceptional service and maintain operational excellence.
Duties & Responsibilities
Leadership & Operations:
- Oversee daily dispensary operations and ensure smooth workflow across all departments.
- Hire, train, supervise, and evaluate staff including assistant managers, shift leads, and budtenders.
- Develop schedules, manage labor costs, and ensure appropriate staffing levels.
- Lead team meetings and ongoing employee development programs.
- Ensure onboarding and continued training and education are delivered.
- Ensure all technology solutions are working and functioning as designed.
- Liaise with inspectors, vendors, and state agencies during audits, visits, or inquiries.
- Ensure full compliance with Ohio Administrative Code 3796 and all DCC rules.
- Oversee patient verification, product dispensing, and accurate record-keeping through the MMCP registry and POS system.
- Ensure inventory control, proper storage, and handling of all marijuana products.
- Serve as a point of contact during inspections and ensure readiness for audits by the DCC.
- Enforce safety and security protocols, including surveillance systems, access control, and incident reporting.
- Ensure all employees are up to date on regulatory changes.
- Ensures all required State and company sanctioned reports and audits are executed on time.
- Manage store budgets, monitor sales and expenses, and drive profitability.
- Oversee daily cash handling, deposits, reconciliation, and financial reporting.
- Analyze sales reports and key performance indicators (KPIs) to develop strategic plans for growth.
- Ensure accurate product pricing and promotional compliance.
- Uphold a patient-focused culture that ensures respectful, professional, and informative interactions.
- Resolve customer issues promptly and effectively.
- Support outreach and education efforts within the community, if applicable.
- Must be 21 years of age or older.
- Must possess or be eligible for a Dispensary Employee License from the DCC.
- 3+ years of retail management experience required; cannabis experience preferred.
- Strong leadership, problem-solving, and organizational skills.
- Familiarity with compliance systems such as METRC and MMCP registry.
- Ability to pass BCI/FBI background checks per DCC guidelines.
- Must be able to stand and walk for extended periods.
- Ability to lift up to 30 pounds occasionally.
- Capable of working evenings, weekends, and holidays as required.
- Full-time, salaried position
- Compensation: $65,000-$75,000 (depending on experience)
- Must complete the required DCC-compliant onboarding and annual continuing education training.