Job Details:
The Popal Group is a growing, family-driven boutique hospitality group setting the standard for upscale dining and cocktail experiences. We take pride in creating unforgettable moments for our guests through exceptional service, thoughtfully crafted beverages, and an inviting ambiance. We are seeking an experienced and dynamic Host/Maître D who is passionate about curating exceptional guest experiences and consistently elevating the art of hospitality. The Host/Maître D’ must be organized, able to manage reservations, welcome guests, and oversee the flow of service. The ideal candidate has a passion for hospitality, excellent communication skills, and the ability to create a warm and inviting atmosphere. This role is critical in setting the tone for our guest experience and maintaining an efficient front-of-house operation. Responsibilities:
- Warmly greet and seat guests, managing the flow of the dining room and bar.
- Oversee reservations, waitlists, and walk-ins using our reservation system.
- Maintain an organized and efficient seating chart to maximize guest experience.
- Communicate effectively with servers and bartenders to ensure smooth service.
- Assist in coordinating special guest requests, private dining arrangements, and VIP experiences.
- Provide knowledgeable recommendations on menu offerings, including wine pairings.
- Ensure a welcoming and polished front-of-house appearance at all times.
- Handle guest inquiries, feedback, and concerns with professionalism and poise.
- Assist with opening and closing duties, ensuring the restaurant is ready for service.
Qualifications:
- Prior experience as a host, Maître D’, or in a similar front-of-house role is preferred.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent verbal communication and interpersonal skills.
- A warm, welcoming demeanor and polished professional appearance.
- Passion for food, wine, and hospitality.
- Familiarity with reservation management systems is a plus.
- Ability to remain calm under pressure and handle guest interactions with grace.
Physical Requirements:
- Ability to stand for extended periods and lift up to 30 pounds.
- Ability to work long hours, including nights, weekends, and holidays as required by business needs.
- Ability to work in a fast-paced environment while maintaining composure and attention to detail
Benefits:
401(k), Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance
Shift:
8-10 hour shift, including evenings and weekends