Suburban Cook County Online Application Consortium
Technology User Support Specialist
Suburban Cook County Online Application Consortium, Lyons, Illinois, United States, 60534
Position Type:
Technology/Computer Technician
Date Posted: 6/23/2025
Location: Districtwide
Date Available: 07/01/2025
Closing Date: Until FIlled
District: Arbor Park School District 145
ARBOR PARK SCHOOL DISTRICT 145 Oak Forest, IL
Title: User Support Specialist
Summary This position will provide end-user support for all technology devices within the school. The User Support Specialist will install, maintain, and troubleshoot IT equipment including PCs, monitors, printers, projectors, tablets, etc. The specialist will visit all of our buildings to provide level 1 support to users. The specialist will support the CTO/District in regard to the Technology Strategic Plan and objectives.
Standard Technology Staff Essential Functions:
Provide customer service and technology support to students, teachers, and staff. Assist with the installation and support of hardware and software throughout the district. Utilize Ticket System to enter, monitor, and resolve technology support requests. Basic understanding of PC/MAC computers, VoIP phones, printers, projectors, smart boards, tablets (iPads, Chromebooks), scanners, and other computer hardware Knowledge of common software including Microsoft 365, Windows 10, Apple OS. Configure, deploy, repair, and support Windows/MAC desktop/laptop, Chromebook, and other end-user computer devices, such as iPads or other tablets, printers, MFPs, and other related devices Maintain hardware/software inventory and overall asset management Installation, reimaging, configuring, and deploying systems Research and resolve technical problems for users and following up with solutions Demonstrate a positive attitude and the ability to establish and maintain effective relationships with students, staff, and peers; skill in oral and written communication; skill and patience in listening. Ability to work independently to solve problems and create new processes. Work closely with other team members to share knowledge and resolutions. Participate in cross training for other technology team members as needed. Ability to work efficiently under minimal supervision. Role Specific Essential Functions:
Review and complete tickets in the field (4 buildings) Answering help desk calls, remoting into devices, and providing support. Travel between buildings based on the needs of the tickets. Utilize ticket system (open, close, comments, etc.) Provide direct level 1 user support to teachers and students Ability to escalate tickets when needed. Travel Requirements The ability to travel between buildings.
Experience One (1) year experience providing IT technology support, particularly with PC/laptop computers, tablets, and A/V equipment.
Education Minimum: Associates Degree in Information Technology, Management Information Systems, or IT related field.
Certifications CompTIA A+ certification or higher, or acquired within first 30 days of employment.
Language Skills Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to document solutions and resolutions into ticket / knowledgebase system.
Date Posted: 6/23/2025
Location: Districtwide
Date Available: 07/01/2025
Closing Date: Until FIlled
District: Arbor Park School District 145
ARBOR PARK SCHOOL DISTRICT 145 Oak Forest, IL
Title: User Support Specialist
Summary This position will provide end-user support for all technology devices within the school. The User Support Specialist will install, maintain, and troubleshoot IT equipment including PCs, monitors, printers, projectors, tablets, etc. The specialist will visit all of our buildings to provide level 1 support to users. The specialist will support the CTO/District in regard to the Technology Strategic Plan and objectives.
Standard Technology Staff Essential Functions:
Provide customer service and technology support to students, teachers, and staff. Assist with the installation and support of hardware and software throughout the district. Utilize Ticket System to enter, monitor, and resolve technology support requests. Basic understanding of PC/MAC computers, VoIP phones, printers, projectors, smart boards, tablets (iPads, Chromebooks), scanners, and other computer hardware Knowledge of common software including Microsoft 365, Windows 10, Apple OS. Configure, deploy, repair, and support Windows/MAC desktop/laptop, Chromebook, and other end-user computer devices, such as iPads or other tablets, printers, MFPs, and other related devices Maintain hardware/software inventory and overall asset management Installation, reimaging, configuring, and deploying systems Research and resolve technical problems for users and following up with solutions Demonstrate a positive attitude and the ability to establish and maintain effective relationships with students, staff, and peers; skill in oral and written communication; skill and patience in listening. Ability to work independently to solve problems and create new processes. Work closely with other team members to share knowledge and resolutions. Participate in cross training for other technology team members as needed. Ability to work efficiently under minimal supervision. Role Specific Essential Functions:
Review and complete tickets in the field (4 buildings) Answering help desk calls, remoting into devices, and providing support. Travel between buildings based on the needs of the tickets. Utilize ticket system (open, close, comments, etc.) Provide direct level 1 user support to teachers and students Ability to escalate tickets when needed. Travel Requirements The ability to travel between buildings.
Experience One (1) year experience providing IT technology support, particularly with PC/laptop computers, tablets, and A/V equipment.
Education Minimum: Associates Degree in Information Technology, Management Information Systems, or IT related field.
Certifications CompTIA A+ certification or higher, or acquired within first 30 days of employment.
Language Skills Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to document solutions and resolutions into ticket / knowledgebase system.