Akraya
Strategic Implementation & Process Optimization Manager:
Akraya, San Francisco, California, United States, 94199
Primary Skills: Process Optimization-Expert, Data Acumen-Advanced, Program Management-Advanced, Critical Thinking-Expert, Stakeholder Engagement-Advanced
Contract Type: W2
Duration: 12+ Months
Location: Remote
Pay Range:$55 - $60 per hour on W2
Job Summary:
We are seeking a Strategic Implementation & Process Optimization Manager to join our dynamic Fraud and Safety Operations team. In this role, you will be instrumental in driving large-scale, cross-functional projects with a focus on process optimization, implementation, and post-launch support to achieve the strategic goals of our organization. You will act as the liaison between product, tech, policy teams, and operations, ensuring the solutions launched are innovative, optimized, and scalable.
Key Responsibilities:
Lead cross-functional project teams and manage multiple projects and programs simultaneously. Develop and execute comprehensive implementation plans, overseeing launch and post-launch activities. Collaborate with leadership to maintain strategic alignment and communicate project status. Become the domain expert in fraud and safety, designing end-to-end agent investigation workflows. Partner with training teams to develop agent training programs and define key success metrics to monitor implementation performance.
Must-Have Skills:
Strong background in process improvement/optimization (e.g., Lean, Six Sigma) Proven ability to manage end-to-end program/project delivery Excellent strategic, analytical, and critical thinking capabilities
Industry Experience:
Experience in tech companies (Amazon, Google, Meta, Microsoft, PayPal, etc.) highly valued. Backgrounds in Trust & Safety or Operations Excellence are a plus. Candidates from manufacturing or financial services (FinTech) may be considered if relevant.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Key Responsibilities:
Lead cross-functional project teams and manage multiple projects and programs simultaneously. Develop and execute comprehensive implementation plans, overseeing launch and post-launch activities. Collaborate with leadership to maintain strategic alignment and communicate project status. Become the domain expert in fraud and safety, designing end-to-end agent investigation workflows. Partner with training teams to develop agent training programs and define key success metrics to monitor implementation performance.
Must-Have Skills:
Strong background in process improvement/optimization (e.g., Lean, Six Sigma) Proven ability to manage end-to-end program/project delivery Excellent strategic, analytical, and critical thinking capabilities
Industry Experience:
Experience in tech companies (Amazon, Google, Meta, Microsoft, PayPal, etc.) highly valued. Backgrounds in Trust & Safety or Operations Excellence are a plus. Candidates from manufacturing or financial services (FinTech) may be considered if relevant.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!