Akraya
Operations Manager - Analytics and Workflow Management:
Akraya, San Francisco, California, United States, 94199
Primary Skills: Analytics-Advanced, Project Management-Intermediate, Workflow Design-Intermediate, Data Synthesis-Advanced, Airtable/Gusite-High
Contract Type: W2
Duration: 6+ Months
Location: #LI-Remote
Pay Range: $50 - $55 per hour. on W2
#LP
Job Summary:
Seeking an Operations Manager for its Scaled Ops team to maintain and promote the quality of our platform's supply, including vetting operations, copywriting, photography, and video. The ideal candidate will work closely with Education & Quality and Account Managers to improve host and guest satisfaction by managing workflows and synthesizing employee survey feedback into actionable insights. This role requires coordination across multiple cross-functional partners to ensure timely issue resolution and support workflow optimization and data-driven decision making.
Key Responsibilities:
Conduct high-subjectivity and complex curation and review tasks on a daily basis. Analyze and organize survey feedback to extract meaningful insights for operational improvements. Design and implement efficient workflows to ensure process optimization across teams. Manage close feedback loops with hosts to improve engagement and satisfaction. Coordinate with Account Managers and cross-functional teams to facilitate seamless issue resolution and process integration.
Must-have Skills:
Strong analytical and project management skills. Exceptional organizational skills with proficiency in Google Suite, Excel/Google Sheets. Ability to work in a fast-paced environment, prioritize tasks, and solve problems efficiently.
Domain Experience:
Experience in hospitality, service, or related industries is preferred, showcasing a passion for creating welcoming experiences and services for a global audience.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Conduct high-subjectivity and complex curation and review tasks on a daily basis. Analyze and organize survey feedback to extract meaningful insights for operational improvements. Design and implement efficient workflows to ensure process optimization across teams. Manage close feedback loops with hosts to improve engagement and satisfaction. Coordinate with Account Managers and cross-functional teams to facilitate seamless issue resolution and process integration.
Must-have Skills:
Strong analytical and project management skills. Exceptional organizational skills with proficiency in Google Suite, Excel/Google Sheets. Ability to work in a fast-paced environment, prioritize tasks, and solve problems efficiently.
Domain Experience:
Experience in hospitality, service, or related industries is preferred, showcasing a passion for creating welcoming experiences and services for a global audience.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!