T-Mobile
At T-Mobile, we are committed to YOU! Our Total Rewards Package ensures that our employees receive the same incredible care we provide our customers. Enjoy a competitive base salary and an enticing compensation package - that’s our Total Rewards! All team members benefit from wealth-building opportunities through our annual stock grant, an employee stock purchase plan, a 401(k), and access to free, year-round money coaching. That’s how we stay UNSTOPPABLE for our employees!
Job Overview
As a Mobile Associate, you will be a vital member of a Retail Team of Experts, embodying the T-Mobile brand. Your enthusiasm will help generate excitement about our products and services. You will thrive in a dynamic environment, where technology, customer needs, and the retail experience consistently evolve. This role is ideal for individuals looking to build a career, as you will deepen customer relationships and continuously enhance your skills in device and service solutions.
Key Responsibilities
Serve and sell to our customers while delivering a world-class experience that fosters loyalty.
Assist customers in their shopping journey, whether they are online, through Customer Care, or in-store.
Explore customer needs, providing hands-on demonstrations of the latest technology available.
Engage in side-by-side selling to offer personalized solutions, including unique accessories and cutting-edge IoT devices.
Handle service and sales interactions with composure, integrity, and compassion.
Utilize digital tools actively to educate customers on coverage options and T-Mobile’s service advantages.
Establish partnerships with T-Mobile team members across various channels to enhance the customer experience and solve issues seamlessly.
Support team initiatives and contribute to an inclusive atmosphere.
Qualifications
High School Diploma or GED (Required)
A minimum of 6 months of customer service and/or sales experience, preferably in a retail environment.
Passion for customer advocacy and the ability to forge meaningful connections.
Competitive spirit with a proven track record of success in a dynamic sales environment.
Willingness to collaborate with peers and store leaders, sharing ideas while serving customers.
Skillful in balancing customer needs with performance goals.
Licenses and Certifications:
Must be at least 18 years old and legally authorized to work in the United States. Compensation and Benefits Hourly Base Pay: $19.00, plus $5.00 per hour during training. After successfully completing your initial training, you will advance to the Mobile Expert role with the potential to earn an annual incentive target of $18,000/year, depending on performance and full-time status. All employees are guaranteed to earn $20/hour, inclusive of base pay and incentives. Additionally, every employee at T-Mobile is eligible for an Annual Stock Grant. We take pride in our comprehensive benefits package, which includes health, dental, and vision insurance, flexible spending accounts, 401(k), paid time off, paid parental and family leave, tuition assistance, stock options, and much more! We also offer discounts on mobile services and home internet, enhancing your overall experience as an employee. Join Us! As part of the T-Mobile team, you will experience growth opportunities that enhance your career. Your application represents a significant step in your professional journey, and we encourage you to apply today! T-Mobile USA, Inc. is an Equal Opportunity Employer and strives for an inclusive workspace. We celebrate diverse backgrounds and perspectives. If you require reasonable accommodation during the application process, please inform us. We look forward to welcoming you!
Must be at least 18 years old and legally authorized to work in the United States. Compensation and Benefits Hourly Base Pay: $19.00, plus $5.00 per hour during training. After successfully completing your initial training, you will advance to the Mobile Expert role with the potential to earn an annual incentive target of $18,000/year, depending on performance and full-time status. All employees are guaranteed to earn $20/hour, inclusive of base pay and incentives. Additionally, every employee at T-Mobile is eligible for an Annual Stock Grant. We take pride in our comprehensive benefits package, which includes health, dental, and vision insurance, flexible spending accounts, 401(k), paid time off, paid parental and family leave, tuition assistance, stock options, and much more! We also offer discounts on mobile services and home internet, enhancing your overall experience as an employee. Join Us! As part of the T-Mobile team, you will experience growth opportunities that enhance your career. Your application represents a significant step in your professional journey, and we encourage you to apply today! T-Mobile USA, Inc. is an Equal Opportunity Employer and strives for an inclusive workspace. We celebrate diverse backgrounds and perspectives. If you require reasonable accommodation during the application process, please inform us. We look forward to welcoming you!