Bud Anderson Home Services
Customer Service Representative
Bud Anderson Home Services, Lowell, Arkansas, United States, 72745
Overview
Looking for a change? Join our team and be the first voice our customers hear.
Bud Anderson Home Services
is looking for a
Customer Service Representative (CSR)
who's confident, caring, and committed to delivering a top-tier customer experience. As the frontline of our company, you'll play a critical role in helping customers get the service they need-fast, friendly, and hassle-free.
In this role, you'll answer inbound calls, schedule service appointments, and act as the bridge between our customers and field technicians. You'll be part of a team that values professionalism, communication, and trust-and you'll help create lasting impressions every single day.
Why Join THIS team?
Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) What You Will do:
Identify and assess customers' needs to achieve full satisfaction of work provided Manage customer and technician schedules Renew and manage maintenance agreements Build relationships with customers and provide top-level service and support Maintain accurate and detailed records of customer needs, requests, and tasks performed Appropriately handle and de-escalate customer complaints and concerns Call maintenance customers and schedule visits General inbound customer Communicate clearly with dispatchers and technicians to ensure smooth workflow Handle questions, concerns, or follow-up calls with professionalism and care Represent our brand with a positive attitude and attention to detail What You Need:
Valid Drivers License 1+ year minimum of prior customer experience preferred Strong attention to details Conscientious team player Experience with MS Office products preferred Experience with Service Titan preferred Honesty, integrity, and a good attitude Ability to clear background check and drug screening
Job Type:
Full-time:
Working Evenings and Weekend Shifts
Salary:
$15/hour base + performance pay
Location:
Lowell, AR: Able to reliably commute or planning to relocate before starting work (Required)
Who WE Are:
Bud Anderson Home Services is a trusted, family-owned company with over 40 years of experience providing top-notch HVAC, plumbing, and electrical services. We're committed to delivering reliable solutions and exceptional service to homeowners while fostering a positive, team-oriented environment for our employees.
At Bud Anderson, you'll find a supportive workplace where your skills are valued, and your career can thrive. We offer competitive pay, great benefits, and plenty of opportunities for growth. If you're ready to join a company that truly invests in its people, Bud Anderson Home Services is the place for you!
If we sound like a company you would like to join for a long-term career, apply today!
Looking for a change? Join our team and be the first voice our customers hear.
Bud Anderson Home Services
is looking for a
Customer Service Representative (CSR)
who's confident, caring, and committed to delivering a top-tier customer experience. As the frontline of our company, you'll play a critical role in helping customers get the service they need-fast, friendly, and hassle-free.
In this role, you'll answer inbound calls, schedule service appointments, and act as the bridge between our customers and field technicians. You'll be part of a team that values professionalism, communication, and trust-and you'll help create lasting impressions every single day.
Why Join THIS team?
Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) What You Will do:
Identify and assess customers' needs to achieve full satisfaction of work provided Manage customer and technician schedules Renew and manage maintenance agreements Build relationships with customers and provide top-level service and support Maintain accurate and detailed records of customer needs, requests, and tasks performed Appropriately handle and de-escalate customer complaints and concerns Call maintenance customers and schedule visits General inbound customer Communicate clearly with dispatchers and technicians to ensure smooth workflow Handle questions, concerns, or follow-up calls with professionalism and care Represent our brand with a positive attitude and attention to detail What You Need:
Valid Drivers License 1+ year minimum of prior customer experience preferred Strong attention to details Conscientious team player Experience with MS Office products preferred Experience with Service Titan preferred Honesty, integrity, and a good attitude Ability to clear background check and drug screening
Job Type:
Full-time:
Working Evenings and Weekend Shifts
Salary:
$15/hour base + performance pay
Location:
Lowell, AR: Able to reliably commute or planning to relocate before starting work (Required)
Who WE Are:
Bud Anderson Home Services is a trusted, family-owned company with over 40 years of experience providing top-notch HVAC, plumbing, and electrical services. We're committed to delivering reliable solutions and exceptional service to homeowners while fostering a positive, team-oriented environment for our employees.
At Bud Anderson, you'll find a supportive workplace where your skills are valued, and your career can thrive. We offer competitive pay, great benefits, and plenty of opportunities for growth. If you're ready to join a company that truly invests in its people, Bud Anderson Home Services is the place for you!
If we sound like a company you would like to join for a long-term career, apply today!