Atchley Air
Overview
Looking for a change? Join our team and be the first voice our customers hear.
At Atchley Heating and Cooling , we are looking for a Customer Service Representative (CSR) who's confident, caring, and committed to delivering a top-tier customer experience. As the frontline of our company, you'll play a critical role in helping customers get the service they need-fast, friendly, and hassle-free.
In this role, you'll answer inbound calls, schedule service appointments, and act as the bridge between our customers and field technicians. You'll be part of a team that values professionalism, communication, and trust-and you'll help create lasting impressions every single day.
Why Join THIS Team?
Job Type: Full-time
Salary: $16.00-$19.00/hour
Location: Fort Smith, AR: Able to reliably commute or planning to relocate before starting work (Required)
Why Atchley:
Atchley Heating and Cooling is a trusted HVAC company with over 20 years of experience, known for providing top-quality service and building lasting customer relationships. We value integrity, professionalism, and teamwork, creating a positive environment where employees can grow and thrive.
Joining Atchley Air means becoming part of a supportive team that offers competitive pay, excellent benefits, and opportunities for career advancement. If you're motivated, customer-focused, and ready to make an impact, we'd love to have you on board!
If we sound like a company you would like to join for a long-term career, apply today!
Looking for a change? Join our team and be the first voice our customers hear.
At Atchley Heating and Cooling , we are looking for a Customer Service Representative (CSR) who's confident, caring, and committed to delivering a top-tier customer experience. As the frontline of our company, you'll play a critical role in helping customers get the service they need-fast, friendly, and hassle-free.
In this role, you'll answer inbound calls, schedule service appointments, and act as the bridge between our customers and field technicians. You'll be part of a team that values professionalism, communication, and trust-and you'll help create lasting impressions every single day.
Why Join THIS Team?
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
- Identify and assess customers' needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
- Call maintenance customers and schedule visits
- General inbound customer
- Communicate clearly with dispatchers and technicians to ensure smooth workflow
- Handle questions, concerns, or follow-up calls with professionalism and care
- Represent our brand with a positive attitude and attention to detail
- Valid Drivers License
- 1+ year minimum of prior customer experience preferred
- Strong attention to details
- Conscientious team player
- Experience with MS Office products preferred
- Experience with Service Titan preferred
- Honesty, integrity, and a good attitude
- Ability to clear background check and drug screening
Job Type: Full-time
Salary: $16.00-$19.00/hour
Location: Fort Smith, AR: Able to reliably commute or planning to relocate before starting work (Required)
Why Atchley:
Atchley Heating and Cooling is a trusted HVAC company with over 20 years of experience, known for providing top-quality service and building lasting customer relationships. We value integrity, professionalism, and teamwork, creating a positive environment where employees can grow and thrive.
Joining Atchley Air means becoming part of a supportive team that offers competitive pay, excellent benefits, and opportunities for career advancement. If you're motivated, customer-focused, and ready to make an impact, we'd love to have you on board!
If we sound like a company you would like to join for a long-term career, apply today!