Customer Service Rep II

Please Note: **No Third-Party or C2C Firms** *Must be able to work in the United States without sponsorship* We are searching for a Customer Service Rep II on behalf of our client. This is an 11-month contract assignment. (W-2) Location: Houston, TX 77002 11-month contract assignment. (W-2) Pay rate: $18.50 /hr. Your Day-to-Day: Must be able to work a schedule of Monday - Friday 11-8 pm. This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response. Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers' accounts as appropriate. Also, work with call centers and customers to resolve agency/customer issues. Reports fraudulent conditions to management. Requirements A High School Diploma 2 years of customer service experience Any experience in Texas deregulation a plus EOE of Minorities / Females / Vets / Disability FL: Job # 18028