Southern Outdoor Restoration
Customer Success Specialist - Hybrid
Southern Outdoor Restoration, Raleigh, North Carolina, United States, 27601
About the Role
We’re looking for a Customer Success Specialist who will serve as the frontline representative of the Unison brand, delivering white-glove service to homeowners across our partner communities. This is a critical role that combines professionalism, empathy, and urgency to ensure a smooth and satisfying customer experience.
If you're someone who thrives under pressure, communicates with clarity and care, and believes in solving problems the right way, we’d love to talk to you.
Key Responsibilities
Be the first point of contact for homeowners via phone, email, and online platforms
Handle inbound inquiries, service requests, complaints, and scheduling issues with professionalism and speed
Coordinate with service teams to ensure timely and accurate delivery of homeowner services
Resolve escalated issues calmly and effectively, turning dissatisfied customers into brand advocates
Maintain clear records in CRM and service platforms for each interaction
Follow up with customers post-service to ensure satisfaction and collect feedback
Collaborate with operations and technology teams to streamline the homeowner experience
Uphold Unison’s standards of communication, transparency, and care in every interaction
What Makes You a Great Fit
2+ years of experience in customer service, preferably in home services, field services, or hospitality
Exceptional verbal and written communication skills
Strong problem-solving abilities with a calm, composed demeanor in high-stress situations
A “customer-first” mindset, willing to go the extra mile to make things right
Highly organized and able to juggle multiple tasks without missing details
Technologically confident (CRM platforms, service scheduling tools, email systems)
A sense of urgency and ownership, you don’t wait for problems to fix themselves
Bonus Points (optional)
Experience in HOA, residential services, or field scheduling
Bilingual (English/Spanish)
Experience with ServiceTrade and SharpsSpring or similar platforms
What We Offer
Salary: $49,000/ year annualized
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
A collaborative, mission-driven culture
Real career growth in a fast-scaling company
Location: Raleigh, NC / Hybrid
On-site portion: 3200 Gresham Lake Rd., Raleigh, NC
Department: Customer Experience, Unison Division
Reports To: Chief Revenue Officer, Unison
Type: Full-Time, W-2
SOR is an equal opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes e-Verify.
Department
Corporate
Employment Type
Full-Time
Minimum Experience
Mid-level
Compensation
$49,000
We’re looking for a Customer Success Specialist who will serve as the frontline representative of the Unison brand, delivering white-glove service to homeowners across our partner communities. This is a critical role that combines professionalism, empathy, and urgency to ensure a smooth and satisfying customer experience.
If you're someone who thrives under pressure, communicates with clarity and care, and believes in solving problems the right way, we’d love to talk to you.
Key Responsibilities
Be the first point of contact for homeowners via phone, email, and online platforms
Handle inbound inquiries, service requests, complaints, and scheduling issues with professionalism and speed
Coordinate with service teams to ensure timely and accurate delivery of homeowner services
Resolve escalated issues calmly and effectively, turning dissatisfied customers into brand advocates
Maintain clear records in CRM and service platforms for each interaction
Follow up with customers post-service to ensure satisfaction and collect feedback
Collaborate with operations and technology teams to streamline the homeowner experience
Uphold Unison’s standards of communication, transparency, and care in every interaction
What Makes You a Great Fit
2+ years of experience in customer service, preferably in home services, field services, or hospitality
Exceptional verbal and written communication skills
Strong problem-solving abilities with a calm, composed demeanor in high-stress situations
A “customer-first” mindset, willing to go the extra mile to make things right
Highly organized and able to juggle multiple tasks without missing details
Technologically confident (CRM platforms, service scheduling tools, email systems)
A sense of urgency and ownership, you don’t wait for problems to fix themselves
Bonus Points (optional)
Experience in HOA, residential services, or field scheduling
Bilingual (English/Spanish)
Experience with ServiceTrade and SharpsSpring or similar platforms
What We Offer
Salary: $49,000/ year annualized
Health, dental, and vision benefits
401(k) with company match
PTO and paid holidays
A collaborative, mission-driven culture
Real career growth in a fast-scaling company
Location: Raleigh, NC / Hybrid
On-site portion: 3200 Gresham Lake Rd., Raleigh, NC
Department: Customer Experience, Unison Division
Reports To: Chief Revenue Officer, Unison
Type: Full-Time, W-2
SOR is an equal opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes e-Verify.
Department
Corporate
Employment Type
Full-Time
Minimum Experience
Mid-level
Compensation
$49,000