Jobright.ai
Technical Account Manager, Mid Level (Remote)
Jobright.ai, San Jose, California, United States, 95199
Technical Account Manager, Mid Level (Remote)
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Technical Account Manager, Mid Level (Remote)
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Jobright.ai Technical Account Manager, Mid Level (Remote)
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Technical Account Manager, Mid Level (Remote)
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Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. As a Technical Account Manager (TAM), you will own the technical success of customers, ensuring seamless onboarding and maximum value realization from AI solutions while collaborating with various teams to drive customer satisfaction. Responsibilities: • Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts • Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration • Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals • Monitor post-go-live success, including platform usage, stability, and issue resolution • Collaborate to identify and support expansion and upsell opportunities • Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams • Manage technical escalations and advocate internally for customer success • Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness • Provide product feedback and influence roadmaps through structured, data-backed insights • Leverage prompt engineering and generative AI tools to enhance workflows and support delivery Qualifications: Required: • 6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant • Experience supporting complex SaaS implementations, ideally for enterprise or financial clients • Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows • Familiarity with SQL, Postman, API workflows, and troubleshooting • Working knowledge of REST APIs and cloud infrastructure • Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows • Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs • Strong communication and stakeholder management skills, especially with non-technical users • Leverage to your advantage generative AI tools and prompt engineering Company: interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions. Founded in 2019, headquartered in San Francisco, California, USA, team size 51-200 employees, currently Growth Stage. interface.ai has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Account Manager” roles.
San Francisco Bay Area $83,250.00-$101,750.00 3 weeks ago San Francisco Bay Area $102,800.00-$132,990.00 3 weeks ago San Jose, CA $102,800.00-$132,990.00 3 weeks ago San Francisco Bay Area $120,000.00-$250,000.00 1 month ago San Francisco Bay Area $125,000.00-$150,000.00 3 weeks ago Mountain View, CA $130,000.00-$150,000.00 1 month ago San Jose, CA $96,000.00-$144,000.00 2 weeks ago San Francisco Bay Area $100,000.00-$120,000.00 1 month ago San Francisco Bay Area $126,000.00-$210,000.00 3 weeks ago San Jose, CA $60,000.00-$80,000.00 4 months ago PNW - DISTRICT SALES MANAGER - Fluid Control, Filtration and Handling - Salt Lake City, UT
CA - DISTRICT SALES MANAGER - Fluid Control, Filtration and Handling - EastBay Area
Campbell, CA $60,000.00-$110,000.00 2 weeks ago San Jose, CA $120,000.00-$160,000.00 1 week ago Sunnyvale, CA $100,000.00-$170,000.00 4 days ago San Jose, CA $155,000.00-$220,000.00 1 week ago Sunnyvale, CA $120,000.00-$160,000.00 1 week ago San Jose, CA $115,000.00-$135,000.00 2 weeks ago Account Manager - Seattle, WA or Bay Area, CA
Milpitas, CA $120,000.00-$160,000.00 3 weeks ago Sunnyvale, CA $300,000.00-$325,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Technical Account Manager, Mid Level (Remote)
role at
Jobright.ai Technical Account Manager, Mid Level (Remote)
2 days ago Be among the first 25 applicants Join to apply for the
Technical Account Manager, Mid Level (Remote)
role at
Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. As a Technical Account Manager (TAM), you will own the technical success of customers, ensuring seamless onboarding and maximum value realization from AI solutions while collaborating with various teams to drive customer satisfaction. Responsibilities: • Serve as the primary technical point of contact for a portfolio of 10–12 customer accounts • Lead end-to-end implementation activities from kickoff through go-live, including business requirement gathering and platform configuration • Run technical workshops, coordinate UAT efforts, and ensure delivery aligns with customer goals • Monitor post-go-live success, including platform usage, stability, and issue resolution • Collaborate to identify and support expansion and upsell opportunities • Translate technical issues from non-technical stakeholders into actionable tickets, specs, or change requests for internal teams • Manage technical escalations and advocate internally for customer success • Prioritize competing initiatives using customer sentiment, revenue impact, and delivery readiness • Provide product feedback and influence roadmaps through structured, data-backed insights • Leverage prompt engineering and generative AI tools to enhance workflows and support delivery Qualifications: Required: • 6+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Implementation Consultant • Experience supporting complex SaaS implementations, ideally for enterprise or financial clients • Experience with conversational AI (chatbots, voice, IVR, LLMs) and knowledge base workflows • Familiarity with SQL, Postman, API workflows, and troubleshooting • Working knowledge of REST APIs and cloud infrastructure • Proficiency with tools like Jira, Confluence, Salesforce, and UAT/test management workflows • Ability to diagnose and communicate technical issues related to latency, call quality, or platform bugs • Strong communication and stakeholder management skills, especially with non-technical users • Leverage to your advantage generative AI tools and prompt engineering Company: interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions. Founded in 2019, headquartered in San Francisco, California, USA, team size 51-200 employees, currently Growth Stage. interface.ai has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Account Manager” roles.
San Francisco Bay Area $83,250.00-$101,750.00 3 weeks ago San Francisco Bay Area $102,800.00-$132,990.00 3 weeks ago San Jose, CA $102,800.00-$132,990.00 3 weeks ago San Francisco Bay Area $120,000.00-$250,000.00 1 month ago San Francisco Bay Area $125,000.00-$150,000.00 3 weeks ago Mountain View, CA $130,000.00-$150,000.00 1 month ago San Jose, CA $96,000.00-$144,000.00 2 weeks ago San Francisco Bay Area $100,000.00-$120,000.00 1 month ago San Francisco Bay Area $126,000.00-$210,000.00 3 weeks ago San Jose, CA $60,000.00-$80,000.00 4 months ago PNW - DISTRICT SALES MANAGER - Fluid Control, Filtration and Handling - Salt Lake City, UT
CA - DISTRICT SALES MANAGER - Fluid Control, Filtration and Handling - EastBay Area
Campbell, CA $60,000.00-$110,000.00 2 weeks ago San Jose, CA $120,000.00-$160,000.00 1 week ago Sunnyvale, CA $100,000.00-$170,000.00 4 days ago San Jose, CA $155,000.00-$220,000.00 1 week ago Sunnyvale, CA $120,000.00-$160,000.00 1 week ago San Jose, CA $115,000.00-$135,000.00 2 weeks ago Account Manager - Seattle, WA or Bay Area, CA
Milpitas, CA $120,000.00-$160,000.00 3 weeks ago Sunnyvale, CA $300,000.00-$325,000.00 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr