Dossier - Digital Competency Management
Implementation Specialist (SaaS Healthcare)
Dossier - Digital Competency Management, Palo Alto, California, United States, 94306
4 weeks ago Be among the first 25 applicants
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Dossier - Digital Competency Management provided pay range
This range is provided by Dossier - Digital Competency Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$50,000.00/yr - $60,000.00/yr Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.
Requirements
Job Responsibilities
Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations Train customers on the use of the software, including best practices and workflow optimization Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process Coordinate collaboratively with internal teams to meet project milestones Ensure a smooth transition from implementation to Customer Success
Qualifications
Bachelor's degree 2+ years software implementation experience Experience in a healthcare setting definitely a PLUS
Skills
Project Management Critical thinking and problem-solving Strong time management and organization Excellent verbal and written communication Empathy Customer Service mindset and focus Curiosity and self-motivation Confidence and resilience
Benefits
We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!
401(k), Unlimited PTO, Health Insurance and....
100% remote! You can work from ANYWHERE!
Salary Range: $50,000-$60,000 per year Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Dossier - Digital Competency Management by 2x Get notified about new Implementation Specialist jobs in
Palo Alto, CA . Pleasanton, CA $55,000.00-$75,000.00 2 weeks ago San Francisco Bay Area $90,000.00-$120,000.00 3 weeks ago Brisbane, CA $140,000.00-$160,000.00 1 week ago Brisbane, CA $64,000.00-$80,000.00 2 weeks ago Santa Clara, CA $117,530.00-$195,880.00 3 months ago Foster City, CA $62,000.00-$67,000.00 4 months ago Sunnyvale, CA $105,000.00-$175,000.00 3 days ago Sunnyvale, CA $79,072.00-$105,000.00 1 week ago Santa Clara, CA $105,000.00-$169,050.00 5 days ago Immunology Sales Specialist, Rheumatology (San Francisco South, CA - San Jose, CA) – Johnson & Johnson Innovative Medicine
San Jose, CA $115,000.00-$135,000.00 2 weeks ago Volunteer: Medical, Nursing + Dentistry Electives (online and in-person) in Peru
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This range is provided by Dossier - Digital Competency Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$50,000.00/yr - $60,000.00/yr Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.
Requirements
Job Responsibilities
Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations Train customers on the use of the software, including best practices and workflow optimization Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process Coordinate collaboratively with internal teams to meet project milestones Ensure a smooth transition from implementation to Customer Success
Qualifications
Bachelor's degree 2+ years software implementation experience Experience in a healthcare setting definitely a PLUS
Skills
Project Management Critical thinking and problem-solving Strong time management and organization Excellent verbal and written communication Empathy Customer Service mindset and focus Curiosity and self-motivation Confidence and resilience
Benefits
We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!
401(k), Unlimited PTO, Health Insurance and....
100% remote! You can work from ANYWHERE!
Salary Range: $50,000-$60,000 per year Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Dossier - Digital Competency Management by 2x Get notified about new Implementation Specialist jobs in
Palo Alto, CA . Pleasanton, CA $55,000.00-$75,000.00 2 weeks ago San Francisco Bay Area $90,000.00-$120,000.00 3 weeks ago Brisbane, CA $140,000.00-$160,000.00 1 week ago Brisbane, CA $64,000.00-$80,000.00 2 weeks ago Santa Clara, CA $117,530.00-$195,880.00 3 months ago Foster City, CA $62,000.00-$67,000.00 4 months ago Sunnyvale, CA $105,000.00-$175,000.00 3 days ago Sunnyvale, CA $79,072.00-$105,000.00 1 week ago Santa Clara, CA $105,000.00-$169,050.00 5 days ago Immunology Sales Specialist, Rheumatology (San Francisco South, CA - San Jose, CA) – Johnson & Johnson Innovative Medicine
San Jose, CA $115,000.00-$135,000.00 2 weeks ago Volunteer: Medical, Nursing + Dentistry Electives (online and in-person) in Peru
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr