SpiderRock Holdings LLC
Senior Client Support Analyst
SpiderRock Holdings LLC, Chicago, Illinois, United States, 60290
Job Description
We are searching for a polished and experienced Senior Client Support Analyst to join our service-centric Client Support team, catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love problem-solving, thrive, and contribute to a growing team, then you have come to the right place. The Client Support Analyst is a full-time exempt position reporting to our Head of Desk Support.
WHAT YOU WILL DO
Provide level 1 and 2 trade, system, and integration support under the guidance of the client support manager. Responsibilities include, but are not limited to: - First-level and second-level telephone, chat, and email support to clients using GUI-based or automated remote trading applications - Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms - Troubleshoot system and client connectivity issues - Investigate order routing issues between SpiderRock and multiple execution brokers - Perform QA of internal trading tools, algorithms, and risk applications, documenting as needed - Assist in client onboarding and account creation - Collaborate closely with our Enterprise Operations, Sales/Business Development, and Development teams - Train new support analysts and lead support team efforts WHAT WE ARE LOOKING FOR
Bachelor's degree or equivalent experience Preferred concentrations in Finance, Economics, Mathematics, or Computer Science FIX protocol experience is recommended Experience with SQL, Python, C#, and understanding of US Equities, Derivatives (Indexes and Options), and Futures Ability to obtain SIE, Series 3, Series 7, and Series 63 licenses within 6 months of employment; having these licenses already is a plus Ability to resolve issues promptly Professional, motivated attitude Strong interpersonal and communication skills Ability to manage multiple issues in a fast-paced, high-pressure environment Independent self-starter with keen attention to detail Enjoys working collaboratively in a fast-paced environment Available to work onsite at our downtown Chicago office Local to Chicagoland or willing to relocate to Chicago WHAT TO EXPECT
Highly competitive pay, benefits, and bonus structure Health insurance (medical, dental, vision) Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Illness) Discounted pet insurance Progressive time-off benefits (unlimited PTO, maternity, and paternity leave) Wellness programs Zen Den for meditation, naps, nursing, or decompression Work with high-caliber professionals Access to unlimited snacks and beverages Company-sponsored events (monthly, quarterly, semi-annual) 401K Safe Harbor Plan with match Onsite gym membership Divvy bike access A fun and collaborative environment SpiderRock is an Equal Opportunity Employer.
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Provide level 1 and 2 trade, system, and integration support under the guidance of the client support manager. Responsibilities include, but are not limited to: - First-level and second-level telephone, chat, and email support to clients using GUI-based or automated remote trading applications - Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms - Troubleshoot system and client connectivity issues - Investigate order routing issues between SpiderRock and multiple execution brokers - Perform QA of internal trading tools, algorithms, and risk applications, documenting as needed - Assist in client onboarding and account creation - Collaborate closely with our Enterprise Operations, Sales/Business Development, and Development teams - Train new support analysts and lead support team efforts WHAT WE ARE LOOKING FOR
Bachelor's degree or equivalent experience Preferred concentrations in Finance, Economics, Mathematics, or Computer Science FIX protocol experience is recommended Experience with SQL, Python, C#, and understanding of US Equities, Derivatives (Indexes and Options), and Futures Ability to obtain SIE, Series 3, Series 7, and Series 63 licenses within 6 months of employment; having these licenses already is a plus Ability to resolve issues promptly Professional, motivated attitude Strong interpersonal and communication skills Ability to manage multiple issues in a fast-paced, high-pressure environment Independent self-starter with keen attention to detail Enjoys working collaboratively in a fast-paced environment Available to work onsite at our downtown Chicago office Local to Chicagoland or willing to relocate to Chicago WHAT TO EXPECT
Highly competitive pay, benefits, and bonus structure Health insurance (medical, dental, vision) Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Illness) Discounted pet insurance Progressive time-off benefits (unlimited PTO, maternity, and paternity leave) Wellness programs Zen Den for meditation, naps, nursing, or decompression Work with high-caliber professionals Access to unlimited snacks and beverages Company-sponsored events (monthly, quarterly, semi-annual) 401K Safe Harbor Plan with match Onsite gym membership Divvy bike access A fun and collaborative environment SpiderRock is an Equal Opportunity Employer.
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