Baltimore Water Taxi
Maritime Services - Water Taxi Operations Manager
Baltimore Water Taxi, Baltimore, Maryland, United States, 21201
Operations Manager
Maritime Services
Exempt; Salaried; Full-Time Reports to the Vice President of Operations (VPO) Supervises Team Leaders, Captains, Deckhands, Maintenance Coordinator, and Administrative Support Staff The Operations Manager plays a critical leadership role in overseeing day-to-day marine transportation and entertainment services, ensuring safe, reliable, and enjoyable experiences across the fleet. This position serves as the primary liaison between front line supervisors and executive leadership, managing staff scheduling, operational planning, compliance oversight, and coordinating across functional areas. Essential Duties and Responsibilities
Duties and responsibilities include, but are not limited to: Oversee the scheduling, staffing, and performance of all marine operations, including charters, Harbor Connector, Trolley, and cruise services. Directly supervise and mentor Team Leaders and Captains; provide coaching, performance evaluations, and disciplinary support. Ensure all vessels meet USCG, DOT, OSHA, and local regulatory requirements for safety, cleanliness, and mechanical readiness. Conduct periodic audits of vessel logs, safety drills, crew certifications, and SOP compliance. Lead hiring, onboarding, and training processes for vessel crew in collaboration with HR and VP of Ops. Resolve escalated guest concerns or safety incidents with urgency and professionalism. Coordinate with Maintenance team on vessel repairs, fueling schedules, and dock infrastructure needs. Analyze ridership data, incident reports, and operational metrics to recommend improvements. Support planning for large-scale events, holidays, and peak operating seasons. Support staff in the event of emergencies or absence. Job Requirements
Job requirements include, but are not limited to: Associate's degree preferred or equivalent work experience in transportation, hospitality, or maritime operations. Minimum 5 years in an operations or management role with 2+ years supervisory experience. Valid USCG Merchant Mariner Credential (minimum 100-ton Inland or higher). Valid Marine Radio Operators Permit (MROP). Valid driver's license and ability to obtain a TWIC card. Knowledge of USCG regulations, marine vessel operations, and safety management systems. Excellent communication, scheduling, and problem-solving skills. Proficient in Microsoft Office, mobile communications apps, and dispatching/scheduling software. Preferred Qualifications
Previous experience managing water-based transit or entertainment services. Familiarity with port operations, waterfront permitting, and community engagement. Crisis management or emergency response training. Experience working within a union or seasonal labor environment. Bilingual or multilingual abilities. Competencies
Leadership and Personnel Development Safety & Regulatory Compliance Conflict Resolution and Customer Recovery Budgeting and Resource Allocation Data-Driven Operational Planning Multi-Modal Transportation Coordination Interdepartmental Communication Work Environment and Schedule
Role requires flexibility to work some evenings, weekends, holidays, and during inclement weather or emergencies. Combination of office and field responsibilities (dockside, onboard, and offsite). Use of handheld radios, laptops, and cloud-based systems daily. Occasional lifting of equipment up to 40 lbs; must be comfortable aboard small to mid-sized vessels. Equal Opportunity and Accessibility
Harbor Boating, Inc. is an equal opportunity employer committed to a diverse workforce. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law. Compensation
This position is a full-time, salaried position with compensation ranging between $55,000 - $60,000 annually with PTO, medical, and 401(k) benefits.
Maritime Services
Exempt; Salaried; Full-Time Reports to the Vice President of Operations (VPO) Supervises Team Leaders, Captains, Deckhands, Maintenance Coordinator, and Administrative Support Staff The Operations Manager plays a critical leadership role in overseeing day-to-day marine transportation and entertainment services, ensuring safe, reliable, and enjoyable experiences across the fleet. This position serves as the primary liaison between front line supervisors and executive leadership, managing staff scheduling, operational planning, compliance oversight, and coordinating across functional areas. Essential Duties and Responsibilities
Duties and responsibilities include, but are not limited to: Oversee the scheduling, staffing, and performance of all marine operations, including charters, Harbor Connector, Trolley, and cruise services. Directly supervise and mentor Team Leaders and Captains; provide coaching, performance evaluations, and disciplinary support. Ensure all vessels meet USCG, DOT, OSHA, and local regulatory requirements for safety, cleanliness, and mechanical readiness. Conduct periodic audits of vessel logs, safety drills, crew certifications, and SOP compliance. Lead hiring, onboarding, and training processes for vessel crew in collaboration with HR and VP of Ops. Resolve escalated guest concerns or safety incidents with urgency and professionalism. Coordinate with Maintenance team on vessel repairs, fueling schedules, and dock infrastructure needs. Analyze ridership data, incident reports, and operational metrics to recommend improvements. Support planning for large-scale events, holidays, and peak operating seasons. Support staff in the event of emergencies or absence. Job Requirements
Job requirements include, but are not limited to: Associate's degree preferred or equivalent work experience in transportation, hospitality, or maritime operations. Minimum 5 years in an operations or management role with 2+ years supervisory experience. Valid USCG Merchant Mariner Credential (minimum 100-ton Inland or higher). Valid Marine Radio Operators Permit (MROP). Valid driver's license and ability to obtain a TWIC card. Knowledge of USCG regulations, marine vessel operations, and safety management systems. Excellent communication, scheduling, and problem-solving skills. Proficient in Microsoft Office, mobile communications apps, and dispatching/scheduling software. Preferred Qualifications
Previous experience managing water-based transit or entertainment services. Familiarity with port operations, waterfront permitting, and community engagement. Crisis management or emergency response training. Experience working within a union or seasonal labor environment. Bilingual or multilingual abilities. Competencies
Leadership and Personnel Development Safety & Regulatory Compliance Conflict Resolution and Customer Recovery Budgeting and Resource Allocation Data-Driven Operational Planning Multi-Modal Transportation Coordination Interdepartmental Communication Work Environment and Schedule
Role requires flexibility to work some evenings, weekends, holidays, and during inclement weather or emergencies. Combination of office and field responsibilities (dockside, onboard, and offsite). Use of handheld radios, laptops, and cloud-based systems daily. Occasional lifting of equipment up to 40 lbs; must be comfortable aboard small to mid-sized vessels. Equal Opportunity and Accessibility
Harbor Boating, Inc. is an equal opportunity employer committed to a diverse workforce. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law. Compensation
This position is a full-time, salaried position with compensation ranging between $55,000 - $60,000 annually with PTO, medical, and 401(k) benefits.