Bosun Solutions
Reviewer (QA Analyst) (Remote)
On behalf of a leading national restoration company with 300+ franchise locations across North America, we are seeking a qualified and detail-oriented Reviewer to join their remote Claims Force team. This is a full-time, fully remote position ideal for someone with a strong analytical background, document review experience, and familiarity with restoration, insurance claims, or property damage estimation. As a Reviewer, you will review estimates for accuracy, ensure they comply with carrier guidelines and internal standards, and communicate feedback to field teams. Key Responsibilities - Reviewer
Review estimate documentation for accuracy and completeness using platforms such as Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and more. Evaluate estimates for water, mold, fire, board-up, biohazard, abatement, contents, and reconstruction services. Ensure compliance with carrier service level agreements and industry estimating standards. Communicate directly with franchisees and insurance carriers via phone, email, and claim systems to resolve issues or request updates. Provide coaching and actionable feedback to franchises to improve estimating and documentation practices. Identify and share performance trends with internal managers and stakeholders. Support franchise and departmental efforts during catastrophe events or peak volume periods. Competencies
Knowledge, Skills & Abilities
Proficient in Xactimate, XactAnalysis, and other claim/estimating platforms (or ability to learn quickly) Ability to review varying job types and handle different levels of estimate complexity Assertive and professional communicator (written and verbal) Comfortable working across digital tools including Microsoft Outlook, Teams, OneDrive, Excel, SharePoint, and Word Strong attention to detail, organization, and time management Able to work independently and manage multiple deadlines Ability to identify process gaps and contribute to improvement efforts Familiarity with insurance estimating principles and terminology Ability to learn and apply evolving carrier requirements and company standards Experience working in or with franchise models or restoration contractors (a plus) Required Qualifications
High School Diploma or GED One plus years' experience with document review or similar analytical work Bachelor's degree or equivalent experience in insurance claims, estimating, restoration, or a related field Ability to pass a background check and maintain confidentiality Preferred Experience
Experience in the restoration industry (mitigation, contents, abatement, fire, or reconstruction) Experience in customer service or client communication roles Familiarity with estimate review and/or working directly with insurance carriers or contractors Position Details
Schedule: Monday - Friday | Start time between 7:00 AM - 9:00 AM Eastern Benefits: Internet reimbursement, PTO, sick days, medical, dental, vision Why This Role?
As a Reviewer, you'll join a stable and mission-driven organization that values accuracy, empathy, and continuous improvement. This is not a contract or short-term role - it's a long-term opportunity with growth potential, including advancement to a Full-Service Reviewer role for those with deeper industry experience in mitigation, reconstruction, and contents.
On behalf of a leading national restoration company with 300+ franchise locations across North America, we are seeking a qualified and detail-oriented Reviewer to join their remote Claims Force team. This is a full-time, fully remote position ideal for someone with a strong analytical background, document review experience, and familiarity with restoration, insurance claims, or property damage estimation. As a Reviewer, you will review estimates for accuracy, ensure they comply with carrier guidelines and internal standards, and communicate feedback to field teams. Key Responsibilities - Reviewer
Review estimate documentation for accuracy and completeness using platforms such as Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and more. Evaluate estimates for water, mold, fire, board-up, biohazard, abatement, contents, and reconstruction services. Ensure compliance with carrier service level agreements and industry estimating standards. Communicate directly with franchisees and insurance carriers via phone, email, and claim systems to resolve issues or request updates. Provide coaching and actionable feedback to franchises to improve estimating and documentation practices. Identify and share performance trends with internal managers and stakeholders. Support franchise and departmental efforts during catastrophe events or peak volume periods. Competencies
Knowledge, Skills & Abilities
Proficient in Xactimate, XactAnalysis, and other claim/estimating platforms (or ability to learn quickly) Ability to review varying job types and handle different levels of estimate complexity Assertive and professional communicator (written and verbal) Comfortable working across digital tools including Microsoft Outlook, Teams, OneDrive, Excel, SharePoint, and Word Strong attention to detail, organization, and time management Able to work independently and manage multiple deadlines Ability to identify process gaps and contribute to improvement efforts Familiarity with insurance estimating principles and terminology Ability to learn and apply evolving carrier requirements and company standards Experience working in or with franchise models or restoration contractors (a plus) Required Qualifications
High School Diploma or GED One plus years' experience with document review or similar analytical work Bachelor's degree or equivalent experience in insurance claims, estimating, restoration, or a related field Ability to pass a background check and maintain confidentiality Preferred Experience
Experience in the restoration industry (mitigation, contents, abatement, fire, or reconstruction) Experience in customer service or client communication roles Familiarity with estimate review and/or working directly with insurance carriers or contractors Position Details
Schedule: Monday - Friday | Start time between 7:00 AM - 9:00 AM Eastern Benefits: Internet reimbursement, PTO, sick days, medical, dental, vision Why This Role?
As a Reviewer, you'll join a stable and mission-driven organization that values accuracy, empathy, and continuous improvement. This is not a contract or short-term role - it's a long-term opportunity with growth potential, including advancement to a Full-Service Reviewer role for those with deeper industry experience in mitigation, reconstruction, and contents.