BOSUN USA
Full-Service Reviewer (QA Analyst)On behalf of a leading national restoration company with over 300 franchise locations across North America, we are seeking a highly skilled and analytical Full-Service Reviewer to join their remote Claims Force team.As a Full-Service Reviewer, you will be responsible for reviewing estimates across a broad range of restoration service types -including mitigation, reconstruction, contents, and more - ensuring accuracy, compliance, and alignment with carrier and company standards. This position is ideal for experienced reviewers or estimators ready to step into a critical quality control role.Key Responsibilities - Full-Service ReviewerConduct comprehensive estimate reviews for services including water mitigation, mold remediation, reconstruction, contents, board-up, abatement, biohazard, and fire damage.Evaluate estimate documentation in Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and related systems.Ensure compliance with carrier requirements, internal standards, and industry best practices.Provide professional and constructive feedback to franchise teams to improve estimating consistency and accuracy.Communicate with both franchise locations and carrier representatives through various digital platforms.Monitor trends and performance indicators to help identify training opportunities or process improvements.Support surge needs during catastrophe events or times of increased volume.Competencies - Knowledge, Skills & AbilitiesAdvanced knowledge of Xactimate and insurance estimating software (XactAnalysis, Claims Connect, etc.)Proven ability to handle complex estimate reviews across multiple service linesDetail-oriented and analytical mindsetExcellent written and verbal communication skillsConfident in providing direct feedback and coaching to field teamsStrong organizational and time management skillsComfortable with technology tools including Microsoft Outlook, Teams, SharePoint, Excel, and OneDriveDemonstrated ability to adapt to evolving standards and prioritiesRequired QualificationsHigh School Diploma or GEDThree or more years of experience in restoration estimating or estimate review (mitigation, reconstruction, and contents experience required)Bachelor's degree or equivalent experience preferredAbility to pass a background check and maintain confidentialityJob DetailsSchedule: Monday-Friday | Start time between 7:00 AM - 9:00 AMBenefits: Internet reimbursement, PTO, sick days, medical, dental, visionWhy Join as a Full-Service Reviewer?You'll join a strong, collaborative remote team that values detail, growth, and professionalism. This is not a contract or temporary role - it's a full-time position with long-term growth potential and the opportunity to play a pivotal role in quality assurance for a trusted industry leader. Whether you've worked as a mitigation estimator, reconstruction PM, or contents specialist, your deep expertise will be fully utilized here.Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.