Comerica Bank
What we can offer you:
Career Growth -- promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401k match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Employee Stock Purchase Plan
The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position will support Banking Centers within the District. May require working occasional Saturdays.
Position Responsibilities:
Marketing Activities:
Execute proactive marketing activities for customer attraction, retention, and expansion.
Complete assigned daily planning activities.
Provide effective customer onboarding by strengthening relationships, introducing products and services, addressing questions, and following up promptly.
Act as a digital ambassador to transition customers to digital solutions.
Initiate financial wellness conversations to add value to customer relationships.
Support portfolio management efforts to retain and grow customer accounts.
Participate in community awareness events to increase outreach.
Utilize CRM tools effectively.
Operational Risk:
Ensure compliance with laws, regulations, policies, and procedures.
Complete necessary compliance training.
Manage operational and risk activities within the Banking Center.
Follow risk assessment and compliance standards.
Control and mitigate losses by adhering to policies.
Customer Experience Management:
Develop product knowledge and lead in the absence of the Manager.
Assess customer needs and provide solutions.
Resolve complaints and deepen relationships.
Follow customer experience guidelines and gather feedback.
Complete Comerica Platform Training.
Deliver excellent service in all interactions.
Perform teller transactions as needed.
Maintain confidentiality of customer information.
Partnership:
Enhance collaboration within the Banking Center.
Introduce customers to partners to add value.
Position Qualifications:
Associate Degree or 60 college credits, or High School Diploma/GED with 3 years of customer service experience.
1 year of customer service and sales experience.
Proficiency in Microsoft Office.
Work Schedule: 8:30 am to 5:30 pm, Monday to Friday, with some Saturday hours. Salary: $24.75 - $30.25 hourly in California. Compensation may vary based on several factors. About Comerica: We invest in our employees with comprehensive benefits, including health, retirement, paid time off, and more. We conduct background checks and require certifications as applicable. Comerica is an equal opportunity employer. #J-18808-Ljbffr
Career Growth -- promotional opportunities
Incentive program based on performance
Paid Time Off (PTO)
Paid Holidays for Full Time/Part Time Employees
Health, Dental, Vision, 401k match and Life Insurance
Employee Assistance Program
Tuition Assistance Program (Full Time)
Financial Coaching and Benefit Guidance
Floating Cultural Holiday
Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
Retirement Plan
Employee Stock Purchase Plan
The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position will support Banking Centers within the District. May require working occasional Saturdays.
Position Responsibilities:
Marketing Activities:
Execute proactive marketing activities for customer attraction, retention, and expansion.
Complete assigned daily planning activities.
Provide effective customer onboarding by strengthening relationships, introducing products and services, addressing questions, and following up promptly.
Act as a digital ambassador to transition customers to digital solutions.
Initiate financial wellness conversations to add value to customer relationships.
Support portfolio management efforts to retain and grow customer accounts.
Participate in community awareness events to increase outreach.
Utilize CRM tools effectively.
Operational Risk:
Ensure compliance with laws, regulations, policies, and procedures.
Complete necessary compliance training.
Manage operational and risk activities within the Banking Center.
Follow risk assessment and compliance standards.
Control and mitigate losses by adhering to policies.
Customer Experience Management:
Develop product knowledge and lead in the absence of the Manager.
Assess customer needs and provide solutions.
Resolve complaints and deepen relationships.
Follow customer experience guidelines and gather feedback.
Complete Comerica Platform Training.
Deliver excellent service in all interactions.
Perform teller transactions as needed.
Maintain confidentiality of customer information.
Partnership:
Enhance collaboration within the Banking Center.
Introduce customers to partners to add value.
Position Qualifications:
Associate Degree or 60 college credits, or High School Diploma/GED with 3 years of customer service experience.
1 year of customer service and sales experience.
Proficiency in Microsoft Office.
Work Schedule: 8:30 am to 5:30 pm, Monday to Friday, with some Saturday hours. Salary: $24.75 - $30.25 hourly in California. Compensation may vary based on several factors. About Comerica: We invest in our employees with comprehensive benefits, including health, retirement, paid time off, and more. We conduct background checks and require certifications as applicable. Comerica is an equal opportunity employer. #J-18808-Ljbffr