Relationship Banker

What we can offer you: Career Growth -- promotional opportunities Incentive program based on performance Paid Time Off (PTO) Paid Holidays for Full Time/Part Time Employees Health, Dental, Vision, 401k match and Life Insurance Employee Assistance Program Tuition Assistance Program (Full Time) Financial Coaching and Benefit Guidance Floating Cultural Holiday Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services) Retirement Plan Employee Stock Purchase Plan The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities include conducting marketing activities to uncover customer needs, providing solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer-centric experience, and maintaining disciplined operational objectives, all while striving for excellence in execution. This position supports Banking Centers within the District and may require working occasional Saturdays. Position Responsibilities: Marketing Activities: Execute proactive marketing activities for attracting, retaining, and expanding customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by strengthening new customer relationships, introducing products and services, addressing questions, and following up promptly. Act as a digital ambassador to transition customers to digital solutions. Initiate financial wellness conversations to add value to customer relationships. Support portfolio management efforts to retain and grow the customer base. Assist in community events to increase outreach and foster new business. Utilize CRM tools effectively. Operational Risk: Ensure compliance with laws, regulations, policies, and procedures. Complete necessary compliance training. Impact operational and risk activities within the Banking Center. Adhere to risk assessment and compliance standards. Control and mitigate losses by following policies. Customer Experience Management: Develop product knowledge and participate in Banker Readiness programs. Lead banking center activities in the absence of the Manager. Assess customer needs and add value. Address customer requests and resolve complaints. Maintain and deepen customer relationships. Follow customer experience guidelines and feedback. Complete Comerica Platform Training. Provide excellent customer service in all interactions. Perform routine Teller transactions as needed. Maintain confidentiality and protect bank operations. Partnership: Enhance collaboration within the Banking Center. Identify opportunities to introduce customers to partners.

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