Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
This role involves a wide range of duties related to the origination of residential 1st mortgage loans for outside referrals. The Mortgage Loan Consultant meets standards and objectives set by management for mortgage loan sales and assumes responsibility for the loan process from application to closing. The role requires accountability for risk management by adhering to policies, elevating concerns, and ensuring a positive customer experience while operating within the bank's risk appetite.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop internal and external referral contacts (realtors, builders, professionals, COIs, and personal contacts) with sales leadership and Senior Loan Originator.
- Learn and master all aspects of the mortgage loan originator role, including agency and portfolio guidelines, processing, underwriting, closing, and pricing.
- Maintain knowledge of Fifth Third Mortgage policies, loan products, processing, and underwriting guidelines. Complete all required training on time.
- Follow protocols for escalation of underwriting and pricing exceptions.
- Take loan applications by completing the URLA on a laptop.
- Utilize available technology for communication, rate access, credit reports, loan origination, and file uploads.
- Collect documentation from applicants and deliver loan packages within set timeframes.
- Manage the loan pipeline from origination through closing in collaboration with sales leadership and Senior Loan Originator.
- Communicate updates and status reports timely to branches and applicants.
- Maintain high customer service levels, managing expectations effectively.
- Participate in all mortgage and consumer lending meetings, calls, and training as required.
- Collect application fees as per policy.
- Make appropriate referrals to other lines of business as part of One Bank initiatives.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
- High school diploma or equivalent; a four-year college degree is preferred.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Teamwork and customer service skills.
- Ability to stay optimistic and focused on goals under adversity.
- Proven computer skills.
- Basic sales techniques.
- Desire to excel in a competitive environment.
- Must obtain S.A.F.E. Act registration through NMLS at employment.
Location: Dewitt, Michigan 48820
Fifth Third Bank is committed to an inclusive culture and equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other protected class.
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