Miami Jewish Health
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Program Advisor, FL PACE Centers
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Miami Jewish Health 2 weeks ago Be among the first 25 applicants Join to apply for the
Program Advisor, FL PACE Centers
role at
Miami Jewish Health Brief Description
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties. Brief Description
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.
Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.
Job Title : Program Advisor
Essential Job Functions
Build relationships with prospective participants through thoughtful initial contact and routine, purposeful follow-up Meet individual and team goals. Clearly communicate the value and benefits of the PACE program to prospective members and families Handle incoming inquiries professionally and provide timely follow-up to maximize engagement Conduct outbound calls and personal outreach to nurture leads, schedule center tours, and offer educational support Facilitate in-person tours and assist with center-based and community events Conduct Open PACE houses Conduct home or community visits as needed to further educate and engage prospective participants (occasional) Document all interactions, updates, and activities accurately in the CRM to ensure smooth handoff and outstanding customer service Work closely with Outreach and enrollment team Serve as a friendly, engaging, and reliable resource to participants, families, referral sources, and community partners
Job Requirements
Bilingual: Fluent in English and Spanish, Creole, or French (required) 2+ years of healthcare customer service, medical office, insurance, or senior services experience Familiarity with Medicaid, Medicare, and healthcare benefits and services Previous CRM usage (Salesforce, Aline) for lead management and tracking Strong communication skills — able to explain program clearly and compassionately Social, approachable, and confident making phone calls and engaging in-person conversations Team-oriented, flexible, and always willing to support the broader Outreach and Enrollment team Passion for helping others and improving the lives of seniors Ability to multi-task and maintain organized follow-up processes
Abilities Required
Outstanding customer service Must have strong communication and interpersonal skills Must be able to work effectively in a team environment Must have computer skills, Microsoft Word experience required. Experience using a CRM preferred Knowledge of the Florida Medicaid System preferred
Functional Demands
Environment Work Conditions
Normal working condition with adequate lighting and ventilation
Infectious Material Exposure
N/A
Organizational Expectations
Ensures that resident’s/patient’s rights are adhered to Demonstrates professionalism and accountability Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests Demonstrates excellent communication skills Ensures confidentiality and security of patients’ medical information Identifies and utilizes appropriate channels of communication Able to speak, read and write English Able to think and act calmly to meet unusual occurrences of the job Adheres to the organization’s Mission, Vision and Values Participates in departmental activities, meetings and in-services and follows established guidelines Maintains a safe working environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Miami Jewish Health by 2x Sign in to set job alerts for “Program Advisor” roles.
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Program Advisor, FL PACE Centers
role at
Miami Jewish Health 2 weeks ago Be among the first 25 applicants Join to apply for the
Program Advisor, FL PACE Centers
role at
Miami Jewish Health Brief Description
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties. Brief Description
Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.
Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.
Job Title : Program Advisor
Essential Job Functions
Build relationships with prospective participants through thoughtful initial contact and routine, purposeful follow-up Meet individual and team goals. Clearly communicate the value and benefits of the PACE program to prospective members and families Handle incoming inquiries professionally and provide timely follow-up to maximize engagement Conduct outbound calls and personal outreach to nurture leads, schedule center tours, and offer educational support Facilitate in-person tours and assist with center-based and community events Conduct Open PACE houses Conduct home or community visits as needed to further educate and engage prospective participants (occasional) Document all interactions, updates, and activities accurately in the CRM to ensure smooth handoff and outstanding customer service Work closely with Outreach and enrollment team Serve as a friendly, engaging, and reliable resource to participants, families, referral sources, and community partners
Job Requirements
Bilingual: Fluent in English and Spanish, Creole, or French (required) 2+ years of healthcare customer service, medical office, insurance, or senior services experience Familiarity with Medicaid, Medicare, and healthcare benefits and services Previous CRM usage (Salesforce, Aline) for lead management and tracking Strong communication skills — able to explain program clearly and compassionately Social, approachable, and confident making phone calls and engaging in-person conversations Team-oriented, flexible, and always willing to support the broader Outreach and Enrollment team Passion for helping others and improving the lives of seniors Ability to multi-task and maintain organized follow-up processes
Abilities Required
Outstanding customer service Must have strong communication and interpersonal skills Must be able to work effectively in a team environment Must have computer skills, Microsoft Word experience required. Experience using a CRM preferred Knowledge of the Florida Medicaid System preferred
Functional Demands
Environment Work Conditions
Normal working condition with adequate lighting and ventilation
Infectious Material Exposure
N/A
Organizational Expectations
Ensures that resident’s/patient’s rights are adhered to Demonstrates professionalism and accountability Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests Demonstrates excellent communication skills Ensures confidentiality and security of patients’ medical information Identifies and utilizes appropriate channels of communication Able to speak, read and write English Able to think and act calmly to meet unusual occurrences of the job Adheres to the organization’s Mission, Vision and Values Participates in departmental activities, meetings and in-services and follows established guidelines Maintains a safe working environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.
Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Miami Jewish Health by 2x Sign in to set job alerts for “Program Advisor” roles.
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