Sprocket Sports
Client Success Manager
Chicago, IL | Hybrid | Full-Time
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
At
Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a
Client Success Manager (CSM)
who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive.
About Sprocket Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified
Great Place to Work® 2024 , with a culture that balances high standards, accountability, and fun.
What You'll Do As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues. This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans. Here’s what that looks like: Build trusted relationships with club leaders and administrators Lead ongoing check-ins, strategic planning calls, and renewal discussions Drive product adoption and coach clients on best practices Identify expansion opportunities and help grow existing accounts Monitor account health and address risks early Act as the voice of the customer, sharing feedback with internal teams Keep internal systems up to date with key client activity and insights
What We’re Looking For You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed. 2+ years in Client Success, Account Management, or Implementation Excellent communication skills — written, verbal, and interpersonal Technically curious and quick to learn new tools Highly organized and detail-oriented, with great follow-through Energized by solving problems and creating positive outcomes Bonus: experience with youth sports or working with mission-driven orgs
Why Join Us? Certified
Great Place to Work® 2024 Mission-driven team with a big vision Fast-growing startup with room to grow Competitive salary + equity 401(k) with company match Comprehensive medical and dental A culture built on
Higher Standards, Greater Accountability, and More Fun
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
At
Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a
Client Success Manager (CSM)
who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive.
About Sprocket Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified
Great Place to Work® 2024 , with a culture that balances high standards, accountability, and fun.
What You'll Do As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues. This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans. Here’s what that looks like: Build trusted relationships with club leaders and administrators Lead ongoing check-ins, strategic planning calls, and renewal discussions Drive product adoption and coach clients on best practices Identify expansion opportunities and help grow existing accounts Monitor account health and address risks early Act as the voice of the customer, sharing feedback with internal teams Keep internal systems up to date with key client activity and insights
What We’re Looking For You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed. 2+ years in Client Success, Account Management, or Implementation Excellent communication skills — written, verbal, and interpersonal Technically curious and quick to learn new tools Highly organized and detail-oriented, with great follow-through Energized by solving problems and creating positive outcomes Bonus: experience with youth sports or working with mission-driven orgs
Why Join Us? Certified
Great Place to Work® 2024 Mission-driven team with a big vision Fast-growing startup with room to grow Competitive salary + equity 401(k) with company match Comprehensive medical and dental A culture built on
Higher Standards, Greater Accountability, and More Fun