Client Success Manager
Chicago, IL | Hybrid | Full-Time
At Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a Client Success Manager (CSM) who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive.
About Sprocket
Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified Great Place to Work® 2024 , with a culture that balances high standards, accountability, and fun.
What You'll Do
As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues.
This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans.
Here’s what that looks like:
- Build trusted relationships with club leaders and administrators
- Lead ongoing check-ins, strategic planning calls, and renewal discussions
- Drive product adoption and coach clients on best practices
- Identify expansion opportunities and help grow existing accounts
- Monitor account health and address risks early
- Act as the voice of the customer, sharing feedback with internal teams
- Keep internal systems up to date with key client activity and insights
What We’re Looking For
You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed.
- 2+ years in Client Success, Account Management, or Implementation
- Excellent communication skills — written, verbal, and interpersonal
- Technically curious and quick to learn new tools
- Highly organized and detail-oriented, with great follow-through
- Energized by solving problems and creating positive outcomes
- Bonus: experience with youth sports or working with mission-driven orgs
Why Join Us?
✅ Certified Great Place to Work® 2024