AAA Auto Club Enterprises
Senior Genesys Cloud Developer
AAA Auto Club Enterprises, Coppell, Texas, United States, 75019
Join to apply for the
Senior Genesys Cloud Developer
role at
AAA Auto Club Enterprises Join to apply for the
Senior Genesys Cloud Developer
role at
AAA Auto Club Enterprises Get AI-powered advice on this job and more exclusive features. As a Senior Genesys Cloud Developer, you will be responsible for the design, implementation and support of the Genesys Cloud platform. Prior experience with natural language voice applications, chatbots and various call center technology tools is a plus.
The ideal candidate will bring extensive hands-on experience in configuring flows, call routing, API integrations, Data Tables/Actions, SMS, Dialer and WFM. Including working knowledge on SIP and Genesys AppFoundry partners.
You have previous experience with other CCaaS platforms - Genesys Engage, Verint and IP Soft (Amelia) is also a plus. Experience working in an Agile development environment.
What Youll Do
Youll be a subject matter expert on Genesys Cloud. Enhancement, support and development of Genesys Cloud flows and call routing to increase contact center efficiency, reduce member handle time and increase customer satisfaction Youll develop and automate chatbots, leveraging various AI technologies. Youll develop and support our Natural Language IVR. Youll recommend appropriate modifications to the Genesys Cloud system to positively impact on the Clubs competitive position. Youll identify opportunities and recommend solutions for improving the overall state of the system.
What Youll Need
To thrive in this role, you have 5+ years of experience working on Genesys Cloud. You have 4+ years of call center experience and development, AI technologies, API integrations (Mule API), Chatbots, NLP, Predictive Analysis and Machine Learning. You have advanced experience in integrating Genesys Cloud with platforms such as Salesforce. You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms. You have strong analytical and problem-solving skills
Remarkable benefits:
Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Insurance Referrals increase your chances of interviewing at AAA Auto Club Enterprises by 2x Dallas, TX $110,000.00-$160,000.00 2 weeks ago Dallas, TX $180,000.00-$198,000.00 2 weeks ago AWS Data Engineer - Fully Remote - US Only
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Genesys Cloud Developer
role at
AAA Auto Club Enterprises Join to apply for the
Senior Genesys Cloud Developer
role at
AAA Auto Club Enterprises Get AI-powered advice on this job and more exclusive features. As a Senior Genesys Cloud Developer, you will be responsible for the design, implementation and support of the Genesys Cloud platform. Prior experience with natural language voice applications, chatbots and various call center technology tools is a plus.
The ideal candidate will bring extensive hands-on experience in configuring flows, call routing, API integrations, Data Tables/Actions, SMS, Dialer and WFM. Including working knowledge on SIP and Genesys AppFoundry partners.
You have previous experience with other CCaaS platforms - Genesys Engage, Verint and IP Soft (Amelia) is also a plus. Experience working in an Agile development environment.
What Youll Do
Youll be a subject matter expert on Genesys Cloud. Enhancement, support and development of Genesys Cloud flows and call routing to increase contact center efficiency, reduce member handle time and increase customer satisfaction Youll develop and automate chatbots, leveraging various AI technologies. Youll develop and support our Natural Language IVR. Youll recommend appropriate modifications to the Genesys Cloud system to positively impact on the Clubs competitive position. Youll identify opportunities and recommend solutions for improving the overall state of the system.
What Youll Need
To thrive in this role, you have 5+ years of experience working on Genesys Cloud. You have 4+ years of call center experience and development, AI technologies, API integrations (Mule API), Chatbots, NLP, Predictive Analysis and Machine Learning. You have advanced experience in integrating Genesys Cloud with platforms such as Salesforce. You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms. You have strong analytical and problem-solving skills
Remarkable benefits:
Health coverage for medical, dental, vision 401(K) saving plan with company match AND Pension Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Insurance Referrals increase your chances of interviewing at AAA Auto Club Enterprises by 2x Dallas, TX $110,000.00-$160,000.00 2 weeks ago Dallas, TX $180,000.00-$198,000.00 2 weeks ago AWS Data Engineer - Fully Remote - US Only
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr