Tech-Keys
Join to apply for the
Tier 2 - IT Engineer
role at
Tech-Keys Join to apply for the
Tier 2 - IT Engineer
role at
Tech-Keys **THIS IS NOT A REMOTE POSITION**
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.
Responsibilities:
Provide IT support to internal and external customers Troubleshoot and resolve IT related inquiries and problems Maintain and update our knowledge base and technical documents Ensure service delivery quality at all times
Requirements:
Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service and communication skills Excellent problem solving and analytical skills Ability to explain technical solutions in a clear and understandable manner Experience in 365 administration Networking experience Experience trouble shooting printers Experience with Azure Experience with datto Degree in Information Technology is a plus MS - 102 certification is a plus MD - 102 certification is a plus
Expected Outcomes:
Work on 15-20, and resolve 12- 14 Tier 2 tickets each day Provide the best possible solution to clients Maintaining clear communication with clients Keeping assigned tickets organized and updated Periodic assignment of afterhours oncall support Periodic visits onsite at our clients
Compensation & Benefits:
Up to $70K / Year, based on experience Health, Dental, Vision & other additional benefits 401K (With 4% Match) eligible after 90 Days Generous PTO
Interview Process:
Apply to the position, upload your resume, and answer the questions in the application. Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. Upon reviewing the video interview, we'll email you asking to setup an in-person interview. After the interview we will email you asking for references. We will call you letting you know our decision and discuss compensation. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
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Tier 2 - IT Engineer
role at
Tech-Keys Join to apply for the
Tier 2 - IT Engineer
role at
Tech-Keys **THIS IS NOT A REMOTE POSITION**
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.
Responsibilities:
Provide IT support to internal and external customers Troubleshoot and resolve IT related inquiries and problems Maintain and update our knowledge base and technical documents Ensure service delivery quality at all times
Requirements:
Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service and communication skills Excellent problem solving and analytical skills Ability to explain technical solutions in a clear and understandable manner Experience in 365 administration Networking experience Experience trouble shooting printers Experience with Azure Experience with datto Degree in Information Technology is a plus MS - 102 certification is a plus MD - 102 certification is a plus
Expected Outcomes:
Work on 15-20, and resolve 12- 14 Tier 2 tickets each day Provide the best possible solution to clients Maintaining clear communication with clients Keeping assigned tickets organized and updated Periodic assignment of afterhours oncall support Periodic visits onsite at our clients
Compensation & Benefits:
Up to $70K / Year, based on experience Health, Dental, Vision & other additional benefits 401K (With 4% Match) eligible after 90 Days Generous PTO
Interview Process:
Apply to the position, upload your resume, and answer the questions in the application. Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. Upon reviewing the video interview, we'll email you asking to setup an in-person interview. After the interview we will email you asking for references. We will call you letting you know our decision and discuss compensation. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tech-Keys by 2x Get notified about new Information Technology Engineer jobs in
Howell, NJ . New Jersey, United States $50.00-$55.00 3 weeks ago Howell, NJ $55,000.00-$60,000.00 1 week ago Middletown, NJ $128,400.00-$215,800.00 6 days ago Infrastructure Network Operations Engineer
New Jersey, United States $130,000.00-$150,000.00 3 days ago Cranbury, NJ $60,000.00-$70,000.00 2 days ago Senior Manager – Azure Cloud Infrastructure (Healthcare IT)
CISO- Network Security Engineer SME --Security Connectivity
Network/IT Test Engineer - Atlantic City, NJ
New Jersey, United States $74,000.00-$168,000.00 1 week ago DevSecOps Engineer with Cyber Security Detection Experience -100% Remote
Network Security Engineer -Middletown, NJ Onsite, 2nd Shift
Information Technology Service Delivery Manager
Information Technology Service Desk Manager
Information Management & Technology Analyst (Journeyman)
New Jersey, United States $75,000.00-$140,000.00 3 weeks ago Senior Member of Technical Staff - Database Engineering
New Jersey, United States $132,400.00-$222,400.00 6 days ago New Jersey, United States $85,000.00-$120,000.00 2 weeks ago Hamilton, NJ $83,583.00-$164,554.00 6 days ago Senior Field Solution Architect - Healthcare
New Jersey, United States $79,000.00-$130,000.00 6 days ago Field Consultant II - NetApp StorageGRID
Hamilton, NJ $96,120.00-$189,237.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr