Lyra Technology Group
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues. Responsibilities: Provide IT support to internal and external customers Troubleshoot and resolve IT related inquiries and problems Maintain and update our knowledge base and technical documents Ensure service delivery quality at all times Requirements
Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service and communication skills Excellent problem solving and analytical skills Ability to explain technical solutions in a clear and understandable manner Experience in 365 administration Networking experience Experience with Azure Experience with datto Degree in Information Technology is a plus MS - 102 certification is a plus MD - 102 certification is a plus Expected Outcomes
Work on 15-20, and resolve 12- 14 Tier 2 tickets each day Provide the best possible solution to clients Maintaining clear communication with clients Keeping assigned tickets organized and updated Periodic assignment of afterhoursoncallsupport Periodic visits onsite at our clients Up to $70K / Year, based on experience Health, Dental, Vision & otheradditionalbenefits 401K (With 4% Match) eligible after 90 Days Generous PTO Interview Process
Apply to the position, upload your resume, and answer the questions in the application. Upon reviewing your resume,we'llsend you an email with a link toa performa one-way video interview. Upon reviewing the video interview,we'llemail you asking tosetupan in-person interview. After the interview we will email you asking for references. We will call you letting you know our decision and discuss compensation. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered! Create a Job Alert Interested in building your career at Lyra Technology Group? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
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**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues. Responsibilities: Provide IT support to internal and external customers Troubleshoot and resolve IT related inquiries and problems Maintain and update our knowledge base and technical documents Ensure service delivery quality at all times Requirements
Proven experience working as a Tier 2 IT engineer for at least 3 years Excellent customer service and communication skills Excellent problem solving and analytical skills Ability to explain technical solutions in a clear and understandable manner Experience in 365 administration Networking experience Experience with Azure Experience with datto Degree in Information Technology is a plus MS - 102 certification is a plus MD - 102 certification is a plus Expected Outcomes
Work on 15-20, and resolve 12- 14 Tier 2 tickets each day Provide the best possible solution to clients Maintaining clear communication with clients Keeping assigned tickets organized and updated Periodic assignment of afterhoursoncallsupport Periodic visits onsite at our clients Up to $70K / Year, based on experience Health, Dental, Vision & otheradditionalbenefits 401K (With 4% Match) eligible after 90 Days Generous PTO Interview Process
Apply to the position, upload your resume, and answer the questions in the application. Upon reviewing your resume,we'llsend you an email with a link toa performa one-way video interview. Upon reviewing the video interview,we'llemail you asking tosetupan in-person interview. After the interview we will email you asking for references. We will call you letting you know our decision and discuss compensation. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered! Create a Job Alert Interested in building your career at Lyra Technology Group? Get future opportunities sent straight to your email. Apply for this job
* indicates a required field First Name * Last Name * Preferred First Name Email * Phone Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf
#J-18808-Ljbffr