URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
Anthropologie Back of House Specialist
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly), Palo Alto, California, United States, 94306
Join to apply for the
Anthropologie Back of House Specialist
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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) 1 day ago Be among the first 25 applicants Join to apply for the
Anthropologie Back of House Specialist
role at
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) This position is located at 180 El Camino Real, Palo Alto, California, 94304 United States
Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.
Role Responsibilities
Customer Experience
Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations Supports timely execution of product placement and other visual priorities Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Business Ownership
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store Oversees the omni process to ensure fill rates are maintained and the brand standard is followed Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas Facilitates the transfer of online products back to the warehouse
Communication + Relationships
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion Proactively escalates issues that may be impacting the ability to meet company standards Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency Sets an energized pace to establish and maintain omni-channel standards and service level agreements
Role Qualifications
Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends) Proven track record in leading operational processes and achieving measurable results Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
USD $20.00 - USD $22.00 /Hr. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Retail, Retail Apparel and Fashion, and Consumer Services Referrals increase your chances of interviewing at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) by 2x Get notified about new Specialist jobs in
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Anthropologie Back of House Specialist
role at
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) 1 day ago Be among the first 25 applicants Join to apply for the
Anthropologie Back of House Specialist
role at
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) This position is located at 180 El Camino Real, Palo Alto, California, 94304 United States
Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.
Role Responsibilities
Customer Experience
Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations Supports timely execution of product placement and other visual priorities Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Business Ownership
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store Oversees the omni process to ensure fill rates are maintained and the brand standard is followed Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas Facilitates the transfer of online products back to the warehouse
Communication + Relationships
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion Proactively escalates issues that may be impacting the ability to meet company standards Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency Sets an energized pace to establish and maintain omni-channel standards and service level agreements
Role Qualifications
Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends) Proven track record in leading operational processes and achieving measurable results Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
USD $20.00 - USD $22.00 /Hr. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Retail, Retail Apparel and Fashion, and Consumer Services Referrals increase your chances of interviewing at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) by 2x Get notified about new Specialist jobs in
Palo Alto, CA . Menlo Park, CA $39.42-$128,000.00 2 weeks ago Fremont, CA $95,000.00-$143,000.00 1 week ago Policy Escalation Specialist, Trust and Safety, YouTube
Palo Alto, CA $168,000.00-$179,000.00 2 weeks ago Executive Assistant to VPs of Product Management
San Jose, CA $101,000.00-$112,000.00 2 weeks ago San Jose, CA $128,000.00-$240,667.00 3 days ago Mountain View, CA $117,000.00-$168,000.00 5 days ago Pleasanton, CA $62,700.00-$81,500.00 4 days ago Sunnyvale, CA $114,000.00-$163,000.00 1 week ago Customer Experience Analyst Lead (Customer Support)
Business Intelligence Analyst, Growth Marketing
Sunnyvale, CA $114,000.00-$163,000.00 2 weeks ago San Jose, CA $60,000.00-$65,000.00 1 year ago South San Francisco, CA $100,000.00-$135,000.00 1 month ago Palo Alto, CA $50,000.00-$60,000.00 1 month ago San Jose, CA $76,500.00-$126,500.00 1 month ago Dublin, CA $77,900.00-$117,050.00 2 weeks ago San Jose, CA $88,000.00-$151,112.00 1 day ago Mountain View, CA $60,000.00-$80,000.00 1 month ago Fremont, CA $31,000.00-$121,000.00 9 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr