Onsite Customer Service Professional - STT

Job Title

Essential Duties, Functions, and Core Accountabilities Represent ProSolar as the face of our brand in assigned partner stores and events Build rapport with potential customers to win appointments Must work at least 40 hours/week at least, sometimes including weekends and holidays if needed (overtime pay) Potential days in the retail office in St. Thomas, Home Depot - St. Thomas and Home Depot - St. Croix Extensive product knowledge Assess all customer issues by checking Zoho for tickets, checking status of tickets, and adding new tickets if needed Clear and constant communication with service department Create, track, and update service tickets once resolved Explain monitoring app features and troubleshoot connectivity or data sync issues Walk customers through basic troubleshooting steps while Escalate complex technical issues to field technicians or project managers Update customers on their ticket statuses/project install statuses Log all interactions in the CRM or ticketing system Maintain accurate records of customer interactions and system issues Work with installation, operations, and engineering teams to resolve customer issues Relay customer feedback to internal teams for service improvements Ensure a positive experience by showing empathy, patience, and professionalism Qualify prospective customers for ProSolar solar and storage solutions Schedule appointments with ProSolar Field Sales Consultants Meet or exceed team and individual pre and post-sales goals Set appointments by educating homeowners about the benefits of solar power Track and record homeowner information Responsible for managing your territory efficiently Act as a representative of the ProSolar brand, promoting its products, services, and values Proactively seek out opportunities to generate leads through networking, events, and outreach efforts Educate potential customers about solar energy benefits, including cost savings, environmental impact, and energy independence Collaborate with sales teams or managers to follow up on leads and convert them into sales or installations Assist in marketing efforts by distributing promotional materials, attending trade shows or events, and participating in marketing campaigns Provide feedback and insights to marketing teams regarding customer preferences, market trends, and competitive landscape Requirements

1-3 Years of Customer service experience High school diploma or equivalent Proficient in Zoho desk, Cliq, and Zoho in general Excellent communication, phone etiquette, professional and courteous disposition, and persuasive and results-oriented. The ability to promote our brand to homeowners on the benefits of clean energy with integrity Professional working attitude, good attention to detail, and reliable Excellent verbal and written communication skills. Ability to work well with others in a collaborative team environment Comfortable and adaptable to working semi-autonomously in various retail locations. Motivated team players and a desire to learn all aspects of solar systems. Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating Authorized to work in the US for any employer. Can spell very well and learn "our brand and voice" quickly. Must be able to pass a background, credit check, and drug screen Provide regular updates and reports to the company regarding your activities, achievements, and challenges in the field. Adhere to ethical standards, industry regulations, and company policies while representing the solar brand or company. Maintain professionalism, integrity, and a positive brand image in all interactions with customers and partners. Benefits

ProSolar offers a comprehensive benefits that includes: 401(k) matching Vision insurance Dental insurance Life insurance Disability insurance Health insurance Paid time off Paid holidays