AAM Brand
Compliance Administrator
Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines. Provides both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community. Position Responsibilities: Ensures compliance of the association's governing documents in order to preserve, maintain and enhance the value of the community. Provides direct support to Community Manager in order to meet community standards. Performs routine physical inspections of the property to ensure compliance. Records and tracks compliance information through company database. Develops and utilizes in-house tracking system to ensure timely implementation of compliance. Maintains detailed records of compliance through investigations and follow up of issues. Investigates complaints/accusations brought against second parties by homeowners and makes determinations based on findings. Researches issues of non-compliance and prepares documentation for Committee/Board review. Coordinates documentation on appeals for committee/board review. Responds to homeowner concerns regarding violation notices and/or architectural response letters. Prepares all Courtesy Notices, fine notices and documentation on all related compliance issues. Performs other related duties as directed. Knowledge, Skills & Abilities: Ability to resolve conflict and deal with difficult customers. Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems. Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels. Excellent customer service skills. Advanced communication skills both verbally and written. Ability to work collaboratively and cooperatively within the department as well as with other departments. Ability to interpret, evaluate and explain governing documents (CC&R's) to homeowners, board members and staff members. Physical Demands & Work Environment: Position involves sitting, standing, driving and movement throughout the day. Utilizing a computer in an office setting. Utilizing a personal vehicle to perform routine physical inspections of the Community. Hours will include two nights a month, days and hours negotiable. Qualifications: Behaviors: Preferred: Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations: Preferred: Self-Starter: Inspired to perform without outside help Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education: Required: High School or better. Experience: Required: 3 years: High school diploma or GED and three (3) years of full time, paid, professional experience in an administrative support position involving knowledge and enforcement of rules and regulations to provide ongoing support for internal and external customers. Valid driver's license.
Primarily responsible for ensuring Architectural Guidelines and Governing Documents are upheld within the community by thorough knowledge of CC&Rs and Design Guidelines. Provides both customer service and education to homeowners in respect to compliance and submittal processes to ensure the overall success of the community. Position Responsibilities: Ensures compliance of the association's governing documents in order to preserve, maintain and enhance the value of the community. Provides direct support to Community Manager in order to meet community standards. Performs routine physical inspections of the property to ensure compliance. Records and tracks compliance information through company database. Develops and utilizes in-house tracking system to ensure timely implementation of compliance. Maintains detailed records of compliance through investigations and follow up of issues. Investigates complaints/accusations brought against second parties by homeowners and makes determinations based on findings. Researches issues of non-compliance and prepares documentation for Committee/Board review. Coordinates documentation on appeals for committee/board review. Responds to homeowner concerns regarding violation notices and/or architectural response letters. Prepares all Courtesy Notices, fine notices and documentation on all related compliance issues. Performs other related duties as directed. Knowledge, Skills & Abilities: Ability to resolve conflict and deal with difficult customers. Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. Exceptional organization and tracking skills. Ability to function efficiently in a high volume, fast-paced environment. Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems. Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels. Excellent customer service skills. Advanced communication skills both verbally and written. Ability to work collaboratively and cooperatively within the department as well as with other departments. Ability to interpret, evaluate and explain governing documents (CC&R's) to homeowners, board members and staff members. Physical Demands & Work Environment: Position involves sitting, standing, driving and movement throughout the day. Utilizing a computer in an office setting. Utilizing a personal vehicle to perform routine physical inspections of the Community. Hours will include two nights a month, days and hours negotiable. Qualifications: Behaviors: Preferred: Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations: Preferred: Self-Starter: Inspired to perform without outside help Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education: Required: High School or better. Experience: Required: 3 years: High school diploma or GED and three (3) years of full time, paid, professional experience in an administrative support position involving knowledge and enforcement of rules and regulations to provide ongoing support for internal and external customers. Valid driver's license.