Williams Lea
Front Of House/Concierge
Pay: $28.00 /hr The Front Of House/Concierge will be responsible for meeting and greeting all visitors/guests and guiding them to their destination, answering questions or concerns. The Front Of House/Concierge will work closely with the reception desk. Job Duties
Review DAAG (Day At A Glance) first thing in the morning Greeting visitors/guests warmly and professionally Time permitting, QC VIP VO Conf room QC - meetings booked that day Escorts VIP check in/daily VO check in Conference room request from guest/visitor Answering visitors/guest questions, addressing concerns, and resolving problems efficiently and effectively. Keeping accurate records of visitors/guest requests, reservations, and other relevant information Communicating with hospitality, maintenance, and other departments to ensure smooth operations and visitors/guest satisfaction. Client meeting guest instructions (OMM attorney instructions for guests) RSVP invites for Firm Lunches (Calendar Invites for the Firm Lunch tracking list) Cardkey prep for incoming Visitors Preparing card/map in advance Catering invoices Cross check names in DAAG/and lobby security in Afternoon room set ups Afternoon room QC's Next day set ups Catering Orders Adhere to Williams Lea policies in addition to client site policies Job Qualifications
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years' experience preferably in a legal, banking or large corporate environment Reception, switchboard or administrative assistant experience preferred Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools Familiar with general office procedures to meet and maintain client satisfaction Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure Must be self-motivated with positive can-do attitude Must be able to interact effectively with multi-functional and diverse backgrounds Statement Of Other Duties
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions Working Conditions
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site Ability to work overtime as needed Work is performed in a professional work environment Professional attire required Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies Must be able to work sitting down all or most of the time
Pay: $28.00 /hr The Front Of House/Concierge will be responsible for meeting and greeting all visitors/guests and guiding them to their destination, answering questions or concerns. The Front Of House/Concierge will work closely with the reception desk. Job Duties
Review DAAG (Day At A Glance) first thing in the morning Greeting visitors/guests warmly and professionally Time permitting, QC VIP VO Conf room QC - meetings booked that day Escorts VIP check in/daily VO check in Conference room request from guest/visitor Answering visitors/guest questions, addressing concerns, and resolving problems efficiently and effectively. Keeping accurate records of visitors/guest requests, reservations, and other relevant information Communicating with hospitality, maintenance, and other departments to ensure smooth operations and visitors/guest satisfaction. Client meeting guest instructions (OMM attorney instructions for guests) RSVP invites for Firm Lunches (Calendar Invites for the Firm Lunch tracking list) Cardkey prep for incoming Visitors Preparing card/map in advance Catering invoices Cross check names in DAAG/and lobby security in Afternoon room set ups Afternoon room QC's Next day set ups Catering Orders Adhere to Williams Lea policies in addition to client site policies Job Qualifications
Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years' experience preferably in a legal, banking or large corporate environment Reception, switchboard or administrative assistant experience preferred Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools Familiar with general office procedures to meet and maintain client satisfaction Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely manner Strong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure Must be self-motivated with positive can-do attitude Must be able to interact effectively with multi-functional and diverse backgrounds Statement Of Other Duties
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions Working Conditions
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site Ability to work overtime as needed Work is performed in a professional work environment Professional attire required Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies Must be able to work sitting down all or most of the time