NY Staffing
SaaS / Digital Products - Customer Success Specialist
NY Staffing, Warwick, Rhode Island, United States, 02886
Customer Success Specialist (SaaS / Digital Products)
Jensen Hughes is hiring a Customer Success Specialist (SaaS / Digital Products) to help onboard, support, and retain customers starting with one of our flagship digital products and expanding into others over time. Responsibilities include: Supporting a key SaaS product used across various sectors Being the customer-facing lead for onboarding, training, guiding setup, engagement, feedback collection, and coordinating renewals Supporting business development efforts (demos, pricing input, operational estimates), communicating product feedback and new feature ideas, and Marketing (messaging and communication guidance) Helping shape product direction, and coordinating internal delivery support behind the scenes Providing product support as Tier 1 for clients outside of Healthcare Emergency Management (HCEM), and Tier 2 for HCEM clients, coordinating with the dev team for complex issues Joining a collaborative, self-directed team that values initiative, transparency, and continuous improvement For remote candidates, travel expectations are 5 days/month for onboarding period and then at least 1 week per quarter for collaboration in our CT or RI offices. For both remote and in-office candidates periodic travel may be required for client visits or internal collaboration. Estimated time allocation: Customer Support (40%) - Operations Support (30%) - Business Development (20%) - Product/Marketing Strategy (10%) Minimum Requirements: U.S. citizenship (required due to project/client requirements) 35 years of experience in SaaS customer success, technical support, or account management Preferred Qualifications: Bachelor's degree in applicable field Strong communication and relationship-building skills across technical and non-technical audiences Experience supporting clients in various environments Background in SaaS renewals, licensing, and customer lifecycle management Prior experience working with operations or delivery teams in a professional services context Comfortable participating in sales conversations and interfacing with enterprise stakeholders Able to synthesize client feedback into product insights and help shape strategy Proactive, self-motivated, and highly organized Jensen Hughes offers a competitive total rewards package, which includes a 401(k) with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the positions. Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Jensen Hughes is hiring a Customer Success Specialist (SaaS / Digital Products) to help onboard, support, and retain customers starting with one of our flagship digital products and expanding into others over time. Responsibilities include: Supporting a key SaaS product used across various sectors Being the customer-facing lead for onboarding, training, guiding setup, engagement, feedback collection, and coordinating renewals Supporting business development efforts (demos, pricing input, operational estimates), communicating product feedback and new feature ideas, and Marketing (messaging and communication guidance) Helping shape product direction, and coordinating internal delivery support behind the scenes Providing product support as Tier 1 for clients outside of Healthcare Emergency Management (HCEM), and Tier 2 for HCEM clients, coordinating with the dev team for complex issues Joining a collaborative, self-directed team that values initiative, transparency, and continuous improvement For remote candidates, travel expectations are 5 days/month for onboarding period and then at least 1 week per quarter for collaboration in our CT or RI offices. For both remote and in-office candidates periodic travel may be required for client visits or internal collaboration. Estimated time allocation: Customer Support (40%) - Operations Support (30%) - Business Development (20%) - Product/Marketing Strategy (10%) Minimum Requirements: U.S. citizenship (required due to project/client requirements) 35 years of experience in SaaS customer success, technical support, or account management Preferred Qualifications: Bachelor's degree in applicable field Strong communication and relationship-building skills across technical and non-technical audiences Experience supporting clients in various environments Background in SaaS renewals, licensing, and customer lifecycle management Prior experience working with operations or delivery teams in a professional services context Comfortable participating in sales conversations and interfacing with enterprise stakeholders Able to synthesize client feedback into product insights and help shape strategy Proactive, self-motivated, and highly organized Jensen Hughes offers a competitive total rewards package, which includes a 401(k) with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the positions. Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.