Four Seasons Hotels
Residences Housekeeping Supervisor
Four Seasons Hotels, Naples, Florida, United States, 34120
Residences Housekeeping Supervisor
This role will not be onboarded until August 1, 2025. This role assists the Residences Assistant Manager in supervising the Housekeeping staff to ensure residences and public areas are cleaned to standard. This role is responsible for inspecting the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of the Resort Residences and public areas. What you will do: Trains and leads staff. Schedules work to be done daily and monitors each Room Attendant's daily progress. Inspects completed rooms to ensure that all standards have been met. When standards have been missed, coaches team members to correct the deficiency. Coordinates work orders in the assigned section and follows up to ensure work is completed. Monitors the performance of House Attendants. Assures that there are sufficient supplies on the Residence floors. Checks cleanliness of Residence corridors, stairwells, elevators, and supply closets. Executes inventories of linens and all housekeeping supplies. Assists with responsibilities and duties in the absence or heavy volume in the areas of Public Areas Attendant, Room Attendant, and House Attendant. Works harmoniously and professionally with co-workers and Managers. What you bring: Minimum 2+ years of related or equivalent experience is required. Experience in a luxury hotel/resort setting preferred. Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with minimum supervision. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs. Be able to work in a standing position for long periods of time up to 8 hours a day. Ability to satisfactorily communicate in English is essential, as is computer proficiency with Microsoft applications, Opera, HotSOS, and REX systems are also preferred. Prefer bilingual in Spanish. Strong interpersonal and relationship-building skills to work with cross-functional teams. This location and this job require applicants to have current work authorization in the United States. What We Offer: Competitive wages and a comprehensive benefits package. Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days. Paid Time Off plans start on the day of hire. Employee Cafeteria available for meals. Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Tuition reimbursement. An opportunity to be a part of a cohesive team in an inclusive work environment. Wellbeing and mental health initiatives and focused company. Embracement and promotion of diversity in our workplace. Schedule & Hours: This is a full-time position. A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.
This role will not be onboarded until August 1, 2025. This role assists the Residences Assistant Manager in supervising the Housekeeping staff to ensure residences and public areas are cleaned to standard. This role is responsible for inspecting the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of the Resort Residences and public areas. What you will do: Trains and leads staff. Schedules work to be done daily and monitors each Room Attendant's daily progress. Inspects completed rooms to ensure that all standards have been met. When standards have been missed, coaches team members to correct the deficiency. Coordinates work orders in the assigned section and follows up to ensure work is completed. Monitors the performance of House Attendants. Assures that there are sufficient supplies on the Residence floors. Checks cleanliness of Residence corridors, stairwells, elevators, and supply closets. Executes inventories of linens and all housekeeping supplies. Assists with responsibilities and duties in the absence or heavy volume in the areas of Public Areas Attendant, Room Attendant, and House Attendant. Works harmoniously and professionally with co-workers and Managers. What you bring: Minimum 2+ years of related or equivalent experience is required. Experience in a luxury hotel/resort setting preferred. Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with minimum supervision. Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs. Be able to work in a standing position for long periods of time up to 8 hours a day. Ability to satisfactorily communicate in English is essential, as is computer proficiency with Microsoft applications, Opera, HotSOS, and REX systems are also preferred. Prefer bilingual in Spanish. Strong interpersonal and relationship-building skills to work with cross-functional teams. This location and this job require applicants to have current work authorization in the United States. What We Offer: Competitive wages and a comprehensive benefits package. Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days. Paid Time Off plans start on the day of hire. Employee Cafeteria available for meals. Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide. Tuition reimbursement. An opportunity to be a part of a cohesive team in an inclusive work environment. Wellbeing and mental health initiatives and focused company. Embracement and promotion of diversity in our workplace. Schedule & Hours: This is a full-time position. A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.