Nesco Resource
Field Services Technician
Scope of Position:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Responsibilities: Familiarity with Active Directory Limited support for corporate mobile devices Familiarity with cloud applications (Microsoft and 3rd party) Troubleshooting Cisco VPN connectivity Remediating/minimizing malicious code and computer viruses Remote connection/utilization Imaging and deploying PCs for end users Asset lifecycle management skills Various browser support (IE, Chrome, Safari, etc.) Installation/configuration of various software packages Installation/configuration of Security Software Printer/driver troubleshooting & installation IPT based Telephony Device Management ServiceNow (ticket management) utilization Deployment, configuration, and support of standard IP telephony Hardware ordering and inventory management Limited support for Mac OS and hardware Additional responsibilities may include:
Documentation (records) management On-boarding (Training) of new hires Conference room support Vendor engagement (as needed) Project interaction/participation Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Cross-team interaction and collaboration Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support: Works across the media team, corporate events, and IT for meeting support and problem resolution. Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group Knowledge of conference room audio and display devices Smart Hands: IT hardware installations IT supported equipment component removal and installation Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting Providing remote console access Escorting IT Vendors for other IT Teams (where permitted) Procurement of IT goods and services Receiving/shipping of IT goods Ensures discreet handling of all business and maintains the highest level of confidentiality Prioritizes duties and works on several tasks simultaneously Demonstrates flexibility and willingness to change priorities at a moment's notice Education and Experience: Associate degree (preferred), minimum is HS Diploma or GED with relevant experience At least 1-3 years Hardware Experience (beyond imaging/deployment) Preferred Certifications: CompTIA IT Fundamentals CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server Important Note:
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Scope of Position:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Responsibilities: Familiarity with Active Directory Limited support for corporate mobile devices Familiarity with cloud applications (Microsoft and 3rd party) Troubleshooting Cisco VPN connectivity Remediating/minimizing malicious code and computer viruses Remote connection/utilization Imaging and deploying PCs for end users Asset lifecycle management skills Various browser support (IE, Chrome, Safari, etc.) Installation/configuration of various software packages Installation/configuration of Security Software Printer/driver troubleshooting & installation IPT based Telephony Device Management ServiceNow (ticket management) utilization Deployment, configuration, and support of standard IP telephony Hardware ordering and inventory management Limited support for Mac OS and hardware Additional responsibilities may include:
Documentation (records) management On-boarding (Training) of new hires Conference room support Vendor engagement (as needed) Project interaction/participation Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Cross-team interaction and collaboration Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions to physically assist other IT teams
Meeting Support: Works across the media team, corporate events, and IT for meeting support and problem resolution. Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems. Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group Knowledge of conference room audio and display devices Smart Hands: IT hardware installations IT supported equipment component removal and installation Power cycling IT Equipment Onsite/offsite technical assistance and troubleshooting Providing remote console access Escorting IT Vendors for other IT Teams (where permitted) Procurement of IT goods and services Receiving/shipping of IT goods Ensures discreet handling of all business and maintains the highest level of confidentiality Prioritizes duties and works on several tasks simultaneously Demonstrates flexibility and willingness to change priorities at a moment's notice Education and Experience: Associate degree (preferred), minimum is HS Diploma or GED with relevant experience At least 1-3 years Hardware Experience (beyond imaging/deployment) Preferred Certifications: CompTIA IT Fundamentals CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server Important Note:
The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.