Dispatcher/Installation Coordinator

Dispatcher / Installation Coordinator (HVAC)Sylva, NCPeak Technical Services has a need for a Dispatcher/Scheduler to coordinate HVAC installations throughout the Sylva (WNC) area. Responsible for taking incoming calls and help schedule services based on customer needs and according to urgency.Benefits:401(k) with fully vested company match Medical, Dental, and Vision insurance Health Savings and Flexible Spending accounts Variety of ancillary benefits Paid time off Professional developmentEssential Job Duties: Schedules and dispatches technicians or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs Operates and manages a multi-line telephone system, prioritizing and organizing calls according to urgency Relays information to and from customers, technicians, management, or other interested parties Manages work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other information Updates customers throughout the day on the technician's progress Ensures a quality customer experience by relaying detailed and accurate information to the technicians in the field Maintain and update call logs, call records and other important documentation.Knowledge, Skills, & Abilities: Proactive, organized, detail-orientated self-starter Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing Ability to maintain confidentiality Ability to manage time effectively and efficiently Ability to multi-task with minimal supervision Regular and reliable attendanceMinimum Qualifications: 2 years of dispatching experience Possess a valid driver's license Preferred Qualifications (not required): Experience with the following software applications: ServiceTitan or Google SuitePhysical Demands: Ability to operate computer, phone and other office equipment as needed Ability to work effectively using a personal computer for long periods of time Ability to perform the essential functions of the position with or without reasonable accommodationSubmit resume to this job posting. Recruiter will contact qualified candidates for a phone interview.BenefitsPEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO)PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Candidate PrivacyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/