APCO Holdings, LLC.
Payments & Cancellations Specialist
APCO Holdings, LLC., Westerville, Ohio, United States, 43082
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Payments & Cancellations Specialist
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Payments & Cancellations Specialist
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APCO Holdings, LLC Job Title: Payments & Cancellations Specialist
Department: PPS
Reports to: Payments & Cancellations Manager
FLSA Status: Non-exempt Location: remote
Hours: Mon- Thurs 9-6 ET / Fri 8-5 ET
Summary
The Payments and Cancellations Specialist promotes customer retention by maintaining payment plans and helping customers see the value in their purchase. This individual handle customer inquiries and payment plan communications and occasionally provid es backup support for various roles within the business unit.
Essential Duties And Responsibilities
Handle Payment and Non-Payment Customer I nquiries Manage, Oversee, and Maintain Customers Payment Plans Proactively contact customers to collect overdue payment s Maintain multiple email inboxes Cancel and Reinstate Contracts , with an emphasis on Retention Work with the APCO Customer Service Team as needed Work with PPS financing vendors as needed Work with financial institutions to settle and dispute customer reported chargebacks Understand detailed payment/cancellation limitations, processes, and procedures Handle and assist with Reconciliation s Completing monthly reports and duties Complete special projects when requested by management Assist all other PPS departments as needed Posting Payments in CRM Complete Daily Activity Report
Education And Experience
High School Diploma or Equivalent Minimum of 3 year administrative experience dealing with customers
Qualifications
The individual must be able to perform each essential duty satisfactorily with little to no supervision and m ust demonstrate reliability and trustworthiness. Consideration will be given to all request s made for reasonable accommodation that will assist the individuals with disabilities to perform essential functions associated with the job.
Required Skills
Customer Service and Communication A nalytical and Problem-Solving Time Management , Task Prioritization, and Organization Collaboration and Teamwork Adaptability Self-Motivation Retention-Focused Mindset Attention to Detail Conflict Resolution Microsoft Office, particularly Outlook and Exc el Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Accounting/Auditing and Finance Industries
Motor Vehicle Manufacturing Referrals increase your chances of interviewing at APCO Holdings, LLC by 2x Sign in to set job alerts for Payment Specialist roles.
Columbus, OH $1,500.00-$3,800.00 3 weeks ago Columbus, OH $73,085.00-$90,278.00 1 week ago Dublin, OH $60,000.00-$102,000.00 1 week ago Columbus, OH $45,500.00-$62,500.00 1 week ago Columbus, OH $63,000.00-$69,000.00 6 days ago Franklin County, OH $30,000.00-$40,000.00 3 days ago Part-Time Community Associate, 800 N High Street
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Payments & Cancellations Specialist
role at
APCO Holdings, LLC 3 days ago Be among the first 25 applicants Join to apply for the
Payments & Cancellations Specialist
role at
APCO Holdings, LLC Job Title: Payments & Cancellations Specialist
Department: PPS
Reports to: Payments & Cancellations Manager
FLSA Status: Non-exempt Location: remote
Hours: Mon- Thurs 9-6 ET / Fri 8-5 ET
Summary
The Payments and Cancellations Specialist promotes customer retention by maintaining payment plans and helping customers see the value in their purchase. This individual handle customer inquiries and payment plan communications and occasionally provid es backup support for various roles within the business unit.
Essential Duties And Responsibilities
Handle Payment and Non-Payment Customer I nquiries Manage, Oversee, and Maintain Customers Payment Plans Proactively contact customers to collect overdue payment s Maintain multiple email inboxes Cancel and Reinstate Contracts , with an emphasis on Retention Work with the APCO Customer Service Team as needed Work with PPS financing vendors as needed Work with financial institutions to settle and dispute customer reported chargebacks Understand detailed payment/cancellation limitations, processes, and procedures Handle and assist with Reconciliation s Completing monthly reports and duties Complete special projects when requested by management Assist all other PPS departments as needed Posting Payments in CRM Complete Daily Activity Report
Education And Experience
High School Diploma or Equivalent Minimum of 3 year administrative experience dealing with customers
Qualifications
The individual must be able to perform each essential duty satisfactorily with little to no supervision and m ust demonstrate reliability and trustworthiness. Consideration will be given to all request s made for reasonable accommodation that will assist the individuals with disabilities to perform essential functions associated with the job.
Required Skills
Customer Service and Communication A nalytical and Problem-Solving Time Management , Task Prioritization, and Organization Collaboration and Teamwork Adaptability Self-Motivation Retention-Focused Mindset Attention to Detail Conflict Resolution Microsoft Office, particularly Outlook and Exc el Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Accounting/Auditing and Finance Industries
Motor Vehicle Manufacturing Referrals increase your chances of interviewing at APCO Holdings, LLC by 2x Sign in to set job alerts for Payment Specialist roles.
Columbus, OH $1,500.00-$3,800.00 3 weeks ago Columbus, OH $73,085.00-$90,278.00 1 week ago Dublin, OH $60,000.00-$102,000.00 1 week ago Columbus, OH $45,500.00-$62,500.00 1 week ago Columbus, OH $63,000.00-$69,000.00 6 days ago Franklin County, OH $30,000.00-$40,000.00 3 days ago Part-Time Community Associate, 800 N High Street
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr