Arizona Staffing
Job Summary
Process machine rentals from initial customer request to final billing. Maintain inventory records of machine status and location of machines. Promote rental equipment through constant customer contact. Assist Account Managers and Rental Territory Managers with their assigned accounts, helping to realize customer satisfaction and astonishment. Essential Functions
Assists in purchase of new equipment. Processes rental requests. Know Empires product. Maintains inventory records of machines that are under the jurisdiction of the rental department (rental, used, x-fleet, new coming to rental, etc.). Generates and distributes all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime.
Handles customer-billing complaints. Works safely at all times. Adheres to all applicable safety policies.
Complies with all company policies, procedures, and standards. Additional Responsibilities
Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers. Process rental through direct contact with customer or Empire facilitator. Performs miscellaneous staff functions. Takes after hours responsibility whenever needed.
Perform other duties as assigned by the supervisor. Maintains a record of all phone calls through extensive use of phone logs provided by Rental Department. Maintains correct levels of inventory in attachment items for usage on current rental models. Dispatches Empire owned transport trucks for pickup and delivery of Empire or customer owned machines. Assumes overall leadership and responsibility for performance of coordinator desk and coordinator position in general. Works within and promotes corporate values. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Process machine rentals from initial customer request to final billing. Maintain inventory records of machine status and location of machines. Promote rental equipment through constant customer contact. Assist Account Managers and Rental Territory Managers with their assigned accounts, helping to realize customer satisfaction and astonishment. Essential Functions
Assists in purchase of new equipment. Processes rental requests. Know Empires product. Maintains inventory records of machines that are under the jurisdiction of the rental department (rental, used, x-fleet, new coming to rental, etc.). Generates and distributes all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime.
Handles customer-billing complaints. Works safely at all times. Adheres to all applicable safety policies.
Complies with all company policies, procedures, and standards. Additional Responsibilities
Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers. Process rental through direct contact with customer or Empire facilitator. Performs miscellaneous staff functions. Takes after hours responsibility whenever needed.
Perform other duties as assigned by the supervisor. Maintains a record of all phone calls through extensive use of phone logs provided by Rental Department. Maintains correct levels of inventory in attachment items for usage on current rental models. Dispatches Empire owned transport trucks for pickup and delivery of Empire or customer owned machines. Assumes overall leadership and responsibility for performance of coordinator desk and coordinator position in general. Works within and promotes corporate values. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.