Michigan Staffing
Senior Help Desk Analyst
We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position is ideal for an efficient and approachable individual who thrives on providing exceptional technical support to end users. The role combines hardware and software troubleshooting, with opportunities for growth within the organization. Responsibilities: Provide technical support for both hardware and software issues, ensuring a balanced focus on resolving problems with Mac and Windows operating systems. Utilize Smart Deploy to manage imaging processes and ensure systems are properly configured. Support a user base of 400600 end users by addressing service desk tickets promptly and efficiently. Troubleshoot and resolve issues related to Active Directory and Microsoft Windows 10 environments. Collaborate with the Help Desk team to maintain high standards of customer service and uphold the company's commitment to excellence. Independently adhere to established policies and procedures, ensuring consistency and reliability in support. Assist with basic troubleshooting tasks and escalate complex issues when necessary. Maintain thorough documentation of technical issues and resolutions to ensure knowledge sharing within the team. Contribute to the growth and development of the Help Desk by identifying opportunities for process improvements. Requirements: Minimum of 5 years of experience in a Help Desk role, demonstrating advanced technical skills. Proficiency in hardware and software troubleshooting, with a 50/50 focus on each. Familiarity with imaging systems such as Smart Deploy. Strong knowledge of Active Directory and Microsoft Windows 10. Ability to support both Mac and Windows operating systems in a diverse environment. Excellent interpersonal skills with a friendly and detail-oriented demeanor. Capacity to work independently while adhering to company policies. Experience handling service desk tickets and providing timely resolutions.
We are looking for a Senior Help Desk Analyst to join our team in Dearborn, Michigan. This long-term contract position is ideal for an efficient and approachable individual who thrives on providing exceptional technical support to end users. The role combines hardware and software troubleshooting, with opportunities for growth within the organization. Responsibilities: Provide technical support for both hardware and software issues, ensuring a balanced focus on resolving problems with Mac and Windows operating systems. Utilize Smart Deploy to manage imaging processes and ensure systems are properly configured. Support a user base of 400600 end users by addressing service desk tickets promptly and efficiently. Troubleshoot and resolve issues related to Active Directory and Microsoft Windows 10 environments. Collaborate with the Help Desk team to maintain high standards of customer service and uphold the company's commitment to excellence. Independently adhere to established policies and procedures, ensuring consistency and reliability in support. Assist with basic troubleshooting tasks and escalate complex issues when necessary. Maintain thorough documentation of technical issues and resolutions to ensure knowledge sharing within the team. Contribute to the growth and development of the Help Desk by identifying opportunities for process improvements. Requirements: Minimum of 5 years of experience in a Help Desk role, demonstrating advanced technical skills. Proficiency in hardware and software troubleshooting, with a 50/50 focus on each. Familiarity with imaging systems such as Smart Deploy. Strong knowledge of Active Directory and Microsoft Windows 10. Ability to support both Mac and Windows operating systems in a diverse environment. Excellent interpersonal skills with a friendly and detail-oriented demeanor. Capacity to work independently while adhering to company policies. Experience handling service desk tickets and providing timely resolutions.