New Jersey Staffing
Senior Help Desk Analyst
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a direct hire/permanent placement position. Responsibilities: Provide first-level technical support to end-users by resolving hardware, software, and network issues. Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. Handle service desk tickets promptly, ensuring accurate documentation and resolution. Collaborate with other IT team members to address complex problems and escalate when necessary. Offer guidance to users on basic troubleshooting techniques and IT best practices. Maintain comprehensive records of incidents and solutions for future reference. Ensure all support activities align with company standards and procedures. Test and verify system functionality after implementing fixes or updates. Requirements: Proficiency in Active Directory management, including account administration and permissions. Strong knowledge of Windows 10/11 and related applications. Experience in troubleshooting hardware, software, and network issues. Familiarity with service desk ticketing systems and processes. Ability to communicate effectively with technical and non-technical users. Strong problem-solving skills and attention to detail. Ability to work independently and within a team environment. Previous experience in a help desk or technical support role is preferred.
We are looking for a skilled Senior Help Desk Analyst to join our team in Cherry Hill, New Jersey. This position is an excellent opportunity for a proactive and detail-oriented individual with strong technical expertise to provide exceptional support and resolve IT-related issues efficiently. If you have a passion for problem-solving and assisting end-users, we encourage you to apply. This will be hourly for the first 4 weeks and then convert to a direct hire/permanent placement position. Responsibilities: Provide first-level technical support to end-users by resolving hardware, software, and network issues. Manage and troubleshoot Azure Active Directory accounts, including password resets and user permissions. Diagnose and resolve issues related to Windows 10/11 and other Microsoft applications. Handle service desk tickets promptly, ensuring accurate documentation and resolution. Collaborate with other IT team members to address complex problems and escalate when necessary. Offer guidance to users on basic troubleshooting techniques and IT best practices. Maintain comprehensive records of incidents and solutions for future reference. Ensure all support activities align with company standards and procedures. Test and verify system functionality after implementing fixes or updates. Requirements: Proficiency in Active Directory management, including account administration and permissions. Strong knowledge of Windows 10/11 and related applications. Experience in troubleshooting hardware, software, and network issues. Familiarity with service desk ticketing systems and processes. Ability to communicate effectively with technical and non-technical users. Strong problem-solving skills and attention to detail. Ability to work independently and within a team environment. Previous experience in a help desk or technical support role is preferred.