The Office Services Associate plays a vital role in ensuring the smooth and efficient operation of the office by providing comprehensive support across multiple service areas, including hospitality, mail handling, reprographics, and back-office functions. Reporting to the Lead Office Services Associate or Client Relations Manager, this position is key to maintaining a professional, welcoming, and organized work environment that supports both clients and staff.Compensation & ScheduleThis full-time role offers a competitive hourly wage of $27.56 and follows a consistent Monday to Friday, 8:00 AM to 5:00 PM schedule. The position is based in Jersey City, New Jersey.Key ResponsibilitiesDay-to-Day Account Management (15%)Serve as the primary point of contact between the client and Forrest Solutions, ensuring clear communication and fostering strong, positive relationships.Manage daily operational needs by promptly addressing client requests and issues to uphold exceptional satisfaction levels.Maintain the office's professional image through proper signage, updated communication materials, and an orderly, visually appealing environment.Actively participate in weekly leadership and senior management meetings, providing insightful reports on progress, challenges, and strategic initiatives.Processes & Procedures (10%)Collaborate with client teams to develop and refine policies, procedures, and standards aligned with business objectives.Monitor key performance indicators (KPIs) and ensure compliance with all service level agreements (SLAs).Apply project and change management principles to identify and implement continuous improvements.Keep the Site Operations Manual/Playbook current and comprehensive.Client Experience & Satisfaction (10%)Build and nurture long-term client relationships by delivering outstanding customer service and quickly resolving concerns.Conduct regular office inspections to ensure an inviting, professional atmosphere.Respond attentively to complaints, questions, and suggestions, following up to guarantee resolution.Exemplify hospitality standards by welcoming guests warmly and assisting beyond the front desk.Support the client's hoteling and mobile work culture by managing room occupancy and coordinating facility upkeep.Facilities Management (10%)Oversee office moves, furniture relocations, and meeting room setups to ensure smooth transitions and optimal space use.Assist with light maintenance tasks such as drywall repair, carpentry, and fixture upkeep.Ensure cleanliness and supply replenishment across designated areas, promptly addressing any issues.Mail Services (10%)Manage sorting and distribution of interoffice mail, handle outgoing mail processes, and operate postage equipment efficiently.Prepare specialized mailings such as certified or registered mail and ensure timely collection of outgoing items.Meeting Support (10%)Maintain oversight of all meeting spaces, ensuring rooms are prepared and participants arrive promptly.Print Services (10%)Provide essential print services including copying, quality control, binding, hole punching, stapling, and basic copier maintenance.Manage reproduction of media materials such as CDs/DVDs as required.Training & Development (5%)Engage in ongoing training opportunities, including utilizing the Cornerstone learning platform to enhance skills and knowledge.Qualifications & ExperienceHigh school diploma or equivalent required; college degree preferred.Minimum of 1 year of relevant experience.Proficient in Microsoft Office and other standard applications.Strong communication skills with the ability to respond effectively to client inquiries.Committed to delivering exceptional value and maintaining confidentiality.Team-oriented with a positive attitude and ability to build relationships.CompetenciesClient-first mindset with meticulous attention to detail.Ability to multitask and thrive in a fast-paced, dynamic environment.Strong decision-making skills within the scope of responsibilities.Effective time management, meeting deadlines under pressure.Adaptable, flexible, and able to prioritize tasks efficiently.Excellent verbal and written communication skills.Comfortable using technology and learning new systems.Physical & Environmental RequirementsFrequently standing, sitting, bending, squatting, and kneeling.Occasionally walking, crawling, climbing, and handling objects requiring manual dexterity.Work environment involves typical office conditions; exposure to dust, fumes, or machinery is rare or none.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.
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