Moeller Precision Tool
Customer Service Representative
Moeller Precision Tool, Wixom, Michigan, United States, 48393
Summary and Purpose:
In the role of Customer Service Representative, you will assume responsibility for generating quotes, processing orders, and actively participating in cross-functional teamwork with departments including Engineering, Production Control/Manufacturing, and Accounting. Success in this role hinges on your robust organizational and communication abilities, fostering a collaborative team environment.
KEY RESPONSIBILITIES: Efficiently process customer orders, ensuring accuracy and timeliness. Provide exceptional customer service, addressing inquiries and resolving issues. Collaborate with cross-functional teams, including Engineering, Production, and Accounting. Generate quotes for standard products and handle special product entries. Assist with general office administrative tasks as needed. STARTING WAGE:
$20-25/hour, depending on experience. Overtime pay after 40 hours. Approximate annual income: $41,600 - $53,700. SCHEDULE:
8:00 AM - 4:30 PM (negotiable) Normal shift: 8 hours per day, Monday through Friday, with occasional overtime. Approximate weekly hours: 40-42 hours on average. What We Offer:
Modern Office Setting:
Delight in a clean and peaceful office atmosphere, with a convenient connection to our extensive 100,000 square foot, climate-controlled facility. Exceptional Benefits:
Benefit from a comprehensive package that includes medical coverage from Blue Cross Blue Shield, Eye Med Vision, Guardian Dental, and a Flexible Spending Account. Cleanest Manufacturing Plant:
Evident throughout our organization, including our meticulously maintained administrative office. Paid Time Off:
Benefit from paid time off and paid holidays (on most major holidays), including the period between Christmas and New Year. Growth Opportunities:
Explore your potential for growth within our company. On-the-Job Training:
We provide extensive training for your success as a Customer Service Representative. Location:
Moeller Precision Tool is centrally located within the Metro Detroit area, offering a 45-minute commute from Ann Arbor or Troy, Michigan. You'll have access to various local restaurants for lunch, easy I-96 access, and nearby apartment options.
About Us:
Established in 1953, Moeller Precision Tool is a global leader in precision tooling for the metal forming and stamping industry. With a vast distribution network, our products are trusted in industries ranging from appliances to automotive and pharmaceuticals. As a family-owned and operated company, we take pride in our two U.S. facilities and international presence in Canada, Mexico, Italy, and the UK. Our growth is driven by innovation and our dedicated team, and we're committed to promoting talent and nurturing careers across all our manufacturing sites.
As part of our growing team, we are seeking a hard-working and enthusiastic Customer Service Representative to contribute to the success of our operations.
Learn more about what we do by watching this video: https://www.youtube.com/watch?v=ynzjChRFqKk
Come Join Our Team!
Visit our website for more information: https://moellerpunch.com/
Requirements
REQUIREMENTS:
2+ years of order entry and customer service experience. Strong computer and data entry skills. Detail-oriented, team player with effective communication skills. High School Diploma or GED. PREFERRED QUALITIES:
Prior experience in an order entry role within a manufacturing environment. Familiarity with tool and die manufacturing.
Salary Description
$20 - $25/hour
In the role of Customer Service Representative, you will assume responsibility for generating quotes, processing orders, and actively participating in cross-functional teamwork with departments including Engineering, Production Control/Manufacturing, and Accounting. Success in this role hinges on your robust organizational and communication abilities, fostering a collaborative team environment.
KEY RESPONSIBILITIES: Efficiently process customer orders, ensuring accuracy and timeliness. Provide exceptional customer service, addressing inquiries and resolving issues. Collaborate with cross-functional teams, including Engineering, Production, and Accounting. Generate quotes for standard products and handle special product entries. Assist with general office administrative tasks as needed. STARTING WAGE:
$20-25/hour, depending on experience. Overtime pay after 40 hours. Approximate annual income: $41,600 - $53,700. SCHEDULE:
8:00 AM - 4:30 PM (negotiable) Normal shift: 8 hours per day, Monday through Friday, with occasional overtime. Approximate weekly hours: 40-42 hours on average. What We Offer:
Modern Office Setting:
Delight in a clean and peaceful office atmosphere, with a convenient connection to our extensive 100,000 square foot, climate-controlled facility. Exceptional Benefits:
Benefit from a comprehensive package that includes medical coverage from Blue Cross Blue Shield, Eye Med Vision, Guardian Dental, and a Flexible Spending Account. Cleanest Manufacturing Plant:
Evident throughout our organization, including our meticulously maintained administrative office. Paid Time Off:
Benefit from paid time off and paid holidays (on most major holidays), including the period between Christmas and New Year. Growth Opportunities:
Explore your potential for growth within our company. On-the-Job Training:
We provide extensive training for your success as a Customer Service Representative. Location:
Moeller Precision Tool is centrally located within the Metro Detroit area, offering a 45-minute commute from Ann Arbor or Troy, Michigan. You'll have access to various local restaurants for lunch, easy I-96 access, and nearby apartment options.
About Us:
Established in 1953, Moeller Precision Tool is a global leader in precision tooling for the metal forming and stamping industry. With a vast distribution network, our products are trusted in industries ranging from appliances to automotive and pharmaceuticals. As a family-owned and operated company, we take pride in our two U.S. facilities and international presence in Canada, Mexico, Italy, and the UK. Our growth is driven by innovation and our dedicated team, and we're committed to promoting talent and nurturing careers across all our manufacturing sites.
As part of our growing team, we are seeking a hard-working and enthusiastic Customer Service Representative to contribute to the success of our operations.
Learn more about what we do by watching this video: https://www.youtube.com/watch?v=ynzjChRFqKk
Come Join Our Team!
Visit our website for more information: https://moellerpunch.com/
Requirements
REQUIREMENTS:
2+ years of order entry and customer service experience. Strong computer and data entry skills. Detail-oriented, team player with effective communication skills. High School Diploma or GED. PREFERRED QUALITIES:
Prior experience in an order entry role within a manufacturing environment. Familiarity with tool and die manufacturing.
Salary Description
$20 - $25/hour