Crisp Recruit
Director Of Operations
Are you a visionary operations partner ready to transform uncertainty into confidence across a multi-office law firm? Can you build and refine protocols from intake through case closing that empower our teams and elevate client service? Do you thrive on coaching leaders, implementing KPIs, and leveraging technology to drive efficiency and growth? Final question: When faced with a challenge, do you get excited or run away? Important: To apply, if you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To apply, submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. Recruiters do not contact. At Herman & Wells, we transform uncertainty into confidence. Our expert attorneys specialize in Personal Injury, Property Insurance Disputes, Construction Defects, and Disability Disputes - fighting for clients across Florida with compassion and tenacity. Founded by partners Clifford Wells and Jason Herman, we're driven by our core values of making clients powerful, taking away fear and stress, and being people with actual hearts. Internally, we prioritize expertise, empathy, drive, and communication to ensure every team member thrives. As Director of Operations, you will report directly to both founding partners, overseeing firm-wide strategy, operational excellence, and talent development, so our attorneys can concentrate on delivering outstanding legal representation. What you'll do: Operational leadership across locations: Oversee and optimize daily operations for our Clearwater and Pinellas Park offices, traveling regularly to maintain pulse checks and foster collaboration. Serve as the key accountability partner for department leadsIntake, Marketing, Finance, HR, IT, and Receptiondriving continuous improvement and SOP adherence. Strategic Planning & KPI Development: Collaborate with partners to define, implement, and monitor KPIs aligned with one- and five-year growth goals, including client volume targets and efficiency metrics. Lead major projectsonboarding processes, NPS system rollout, quarterly reviews, and predictive analyticsto deliver measurable ROI. People & Culture Building: Design and execute robust recruitment, onboarding, and career-path frameworks; mentor department heads and front-line staff to cultivate a high-trust, high-performance culture. Resolve interpersonal conflicts with professionalism and care, ensuring a drama-free workplace in line with our "actual hearts" ethos. Financial & Vendor Management: Partner with our part-time bookkeeper to review P&Ls, manage cash flow, and negotiate vendor and lease agreements. Monitor operational budgets and recommend cost-optimization strategies without compromising client service. Technology & Process Innovation: Champion the adoption and integration of our tech stackLead Docket CRM, Filevine, Google Workspace, Gusto, QuickBooks Online, Domo, and Notiondriving automation and data-driven decision-making. Develop, document, and audit SOPs across all practice areas to ensure consistency, quality, and compliance. What we're looking for: Experience: 7+ years in operations leadership, ideally within a law firm or high-volume professional services environment, with P&L and multi-location oversight. HR Expertise: Demonstrated success building HR functionsonboarding, career-path development, and conflict resolutionin concert with operational duties. Strategic & Analytical Mindset: Proven track record defining KPIs, leading large-scale projects, and translating goals into executable plans. Technology Proficiency: Hands-on with legal and business platforms (Filevine, Lead Docket, Gusto, QuickBooks, Domo, Notion); agile in adopting new tools. Leadership & Communication: Exceptional at influencing across senior partners, attorneys, and staff; adept at candid yet empathetic dialogue. Personal Attributes: Highly organized, solution-oriented, and resilientcomfortable "rolling up your sleeves" in a fast-paced, growth-focused setting. Why you should work here: High-Impact Role: Shape the operational backbone of a boutique firm driving $45 million in annual revenue and serving hundreds of clients monthly. Collaborative Culture: Join a tight-knit team committed to empathy, integrity, and client empowermentwhere your voice and ideas truly matter. Professional Growth: Lead transformative initiatives, build a team under you, and participate in our complementary six-month Crisp Experience program post-90 days. Competitive Compensation & Benefits: PTO & Holidays: 3 weeks of PTO (vested after 90 days) plus paid U.S. holidays and inclement-weather days. Health & Retirement: 100% employer-paid individual medical; 401(k) with 6% employer match (eligibility at six months). Perks: Office in Clearwater with proximity to Pinellas Park, firm-sponsored events, and a supportive, "people-with-hearts" environment. As Director of Operations, you will report directly to both founding partners, overseeing firm-wide strategy, operational excellence, and talent development, so our attorneys can concentrate on delivering outstanding legal representation. In this pivotal role, you will shape the processes, technology integrations, and performance metrics that drive our firm's growth and ensure a seamless client experience. You'll also lead initiatives to cultivate a collaborative, high-trust culture where every team member feels supported and empowered to excel. If you're ready to leverage your operational expertise in a dynamic legal environment and make a tangible impact, we invite you to apply today.
Are you a visionary operations partner ready to transform uncertainty into confidence across a multi-office law firm? Can you build and refine protocols from intake through case closing that empower our teams and elevate client service? Do you thrive on coaching leaders, implementing KPIs, and leveraging technology to drive efficiency and growth? Final question: When faced with a challenge, do you get excited or run away? Important: To apply, if you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To apply, submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. Recruiters do not contact. At Herman & Wells, we transform uncertainty into confidence. Our expert attorneys specialize in Personal Injury, Property Insurance Disputes, Construction Defects, and Disability Disputes - fighting for clients across Florida with compassion and tenacity. Founded by partners Clifford Wells and Jason Herman, we're driven by our core values of making clients powerful, taking away fear and stress, and being people with actual hearts. Internally, we prioritize expertise, empathy, drive, and communication to ensure every team member thrives. As Director of Operations, you will report directly to both founding partners, overseeing firm-wide strategy, operational excellence, and talent development, so our attorneys can concentrate on delivering outstanding legal representation. What you'll do: Operational leadership across locations: Oversee and optimize daily operations for our Clearwater and Pinellas Park offices, traveling regularly to maintain pulse checks and foster collaboration. Serve as the key accountability partner for department leadsIntake, Marketing, Finance, HR, IT, and Receptiondriving continuous improvement and SOP adherence. Strategic Planning & KPI Development: Collaborate with partners to define, implement, and monitor KPIs aligned with one- and five-year growth goals, including client volume targets and efficiency metrics. Lead major projectsonboarding processes, NPS system rollout, quarterly reviews, and predictive analyticsto deliver measurable ROI. People & Culture Building: Design and execute robust recruitment, onboarding, and career-path frameworks; mentor department heads and front-line staff to cultivate a high-trust, high-performance culture. Resolve interpersonal conflicts with professionalism and care, ensuring a drama-free workplace in line with our "actual hearts" ethos. Financial & Vendor Management: Partner with our part-time bookkeeper to review P&Ls, manage cash flow, and negotiate vendor and lease agreements. Monitor operational budgets and recommend cost-optimization strategies without compromising client service. Technology & Process Innovation: Champion the adoption and integration of our tech stackLead Docket CRM, Filevine, Google Workspace, Gusto, QuickBooks Online, Domo, and Notiondriving automation and data-driven decision-making. Develop, document, and audit SOPs across all practice areas to ensure consistency, quality, and compliance. What we're looking for: Experience: 7+ years in operations leadership, ideally within a law firm or high-volume professional services environment, with P&L and multi-location oversight. HR Expertise: Demonstrated success building HR functionsonboarding, career-path development, and conflict resolutionin concert with operational duties. Strategic & Analytical Mindset: Proven track record defining KPIs, leading large-scale projects, and translating goals into executable plans. Technology Proficiency: Hands-on with legal and business platforms (Filevine, Lead Docket, Gusto, QuickBooks, Domo, Notion); agile in adopting new tools. Leadership & Communication: Exceptional at influencing across senior partners, attorneys, and staff; adept at candid yet empathetic dialogue. Personal Attributes: Highly organized, solution-oriented, and resilientcomfortable "rolling up your sleeves" in a fast-paced, growth-focused setting. Why you should work here: High-Impact Role: Shape the operational backbone of a boutique firm driving $45 million in annual revenue and serving hundreds of clients monthly. Collaborative Culture: Join a tight-knit team committed to empathy, integrity, and client empowermentwhere your voice and ideas truly matter. Professional Growth: Lead transformative initiatives, build a team under you, and participate in our complementary six-month Crisp Experience program post-90 days. Competitive Compensation & Benefits: PTO & Holidays: 3 weeks of PTO (vested after 90 days) plus paid U.S. holidays and inclement-weather days. Health & Retirement: 100% employer-paid individual medical; 401(k) with 6% employer match (eligibility at six months). Perks: Office in Clearwater with proximity to Pinellas Park, firm-sponsored events, and a supportive, "people-with-hearts" environment. As Director of Operations, you will report directly to both founding partners, overseeing firm-wide strategy, operational excellence, and talent development, so our attorneys can concentrate on delivering outstanding legal representation. In this pivotal role, you will shape the processes, technology integrations, and performance metrics that drive our firm's growth and ensure a seamless client experience. You'll also lead initiatives to cultivate a collaborative, high-trust culture where every team member feels supported and empowered to excel. If you're ready to leverage your operational expertise in a dynamic legal environment and make a tangible impact, we invite you to apply today.