Crisp Recruit
Office Manager
Are you the operational heartbeat of a boutique firm
someone who thrives in a hands-on, people-first environment? Can you confidently manage the moving parts of a 10-person office, from QuickBooks and scheduling to culture and client coordination? Do you bring experience managing small teams and supporting leaders directly
especially in legal or professional services? Final question: When faced with a challenge, do you get excited or run away? Important: To Apply If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. Stephens Law is a boutique personal injury firm in Fort Worth, Texas, led by founding attorney Jason Stephens. With a focus on catastrophic and wrongful-death cases
including high-stakes commercial-vehicle litigation
the firm combines strategic aggressive case pursuit with compassionate client care. Over the past two decades, Stephens Law has recovered more than $250 million for clients, including several record setting verdicts and settlements. Operating from a beautiful headquarter office in Fort Worth with satellite offices in Weatherford and Mineral Wells, the firm maintains a low-volume, high-impact caseload to ensure personalized attention and exceptional results. We're hiring an Office Manager to support daily operations and work hand-in-hand with Jason Stephens. You'll manage schedules, handle QuickBooks, support team needs, and ensure the firm runs like a well-oiled machine. The ideal candidate brings experience from a small firm or professional office setting, knows how to manage people and processes, and can keep things running without constant direction. What You'll Do:
Office & Operational Oversight Oversee daily operations and ensure smooth office function for a team of ~10 Coordinate vendors, tech tools, supply orders, and office maintenance Manage team calendars, meeting coordination, and internal communications Team Leadership & Culture Mentor and support cross-functional teams, including intake, pre-litigation, and paralegals Facilitate weekly team check-ins and promote open communication Help plan lunches, celebrations, and ongoing team engagement initiatives Support career growth and accountability in a collaborative office environment Financial Management & Reporting Manage QuickBooks entries, invoicing, reimbursements, and expense reports Work with the firm's CPA to oversee budgeting, forecasting, and financial reporting Assist in creating monthly financial dashboards to track settlements, revenue growth, and cost efficiencies Client Experience & KPI Oversight Enhance client satisfaction by helping refine welcome packages and client journey touchpoints Track KPIs like case cycle times, profitability %, and team productivity Support initiatives like referral programs, review generation, and community outreach Cross-Departmental Coordination & Special Projects Coordinate all-hands meetings, marketing check-ins, and operational reviews Collaborate with external vendors and partners on firm initiatives Lead or support firm projects that boost efficiency and service delivery What We're Looking For: Professional Experience 35+ years of experience in office management or operations, ideally within legal or personal injury law; high-caliber OMs from other industries are welcome, as well. Proven P&L ownership and cross-functional leadership, with hands-on experience in HR, marketing, sales support, and client-facing operations. Technical & Strategic Acumen Advanced proficiency with QuickBooks, CasePeer (or similar CRMs), Lead Docket (or similar Intake platforms), and modern AI tools Track record of implementing scalable SOPs, data-driven decision-making, and proactive problem-solving. Leadership & Communication Exceptional ability to inspire, mentor, and hold teams accountable in a collaborative, boutique-firm environment. Excellent presentation and stakeholder-management skills, capable of translating complex strategies into clear action plans. Cultural Fit & Values Alignment Deep commitment to integrity, empathy, and client-first serviceensuring every process enhances client outcomes. Ability to operate autonomously with a results-driven mindset, yet readily collaborate as part of a close-knit executive team. Why You Should Work Here: High-Impact Leadership:
Shape the operational backbone of a firm that prioritizes quality over quantity, ensuring every client receives personalized attention. Strategic Partnerships:
Work directly with seasoned trial attorneys and paralegals to drive case outcomes and firm growth. Innovative Environment:
Pioneer AI and process innovations in a legal setting, with autonomy to implement cutting-edge solutions. Professional Growth:
Broaden your expertise
spanning finance, HR, marketing, and client services
within a supportive, collaborative culture. Additional Perks: PTO & Holidays:
10+ days PTO Firm-observed major holidays Year-end "reset" break
Health Insurance:
100% employer-paid PPO coverage (for individual)
Additional Perks:
Occasional company-sponsored lunches and ongoing professional development support. Incentive Structure: Firm Goals and Objectives Achievement: A combo of quantitative and qualitative responsibilities, including, but not limited to: Increasing case value Improving client experience via measurable NPS-like score PnL outcomes and reducing cost waste EOY bonus based on overall firm performance
If you're energized by the idea of shaping best-in-class processes, mentoring high-performing teams, and partnering closely with trial attorneys to deliver life-changing outcomes, Stephens Law wants to hear from you. In this pivotal role, you'll wield your operational expertise to introduce efficiencies, spearhead AI-driven solutions, and continually refine every touchpoint of the client journey
ensuring our firm remains synonymous with excellence and integrity.
Are you the operational heartbeat of a boutique firm
someone who thrives in a hands-on, people-first environment? Can you confidently manage the moving parts of a 10-person office, from QuickBooks and scheduling to culture and client coordination? Do you bring experience managing small teams and supporting leaders directly
especially in legal or professional services? Final question: When faced with a challenge, do you get excited or run away? Important: To Apply If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. Stephens Law is a boutique personal injury firm in Fort Worth, Texas, led by founding attorney Jason Stephens. With a focus on catastrophic and wrongful-death cases
including high-stakes commercial-vehicle litigation
the firm combines strategic aggressive case pursuit with compassionate client care. Over the past two decades, Stephens Law has recovered more than $250 million for clients, including several record setting verdicts and settlements. Operating from a beautiful headquarter office in Fort Worth with satellite offices in Weatherford and Mineral Wells, the firm maintains a low-volume, high-impact caseload to ensure personalized attention and exceptional results. We're hiring an Office Manager to support daily operations and work hand-in-hand with Jason Stephens. You'll manage schedules, handle QuickBooks, support team needs, and ensure the firm runs like a well-oiled machine. The ideal candidate brings experience from a small firm or professional office setting, knows how to manage people and processes, and can keep things running without constant direction. What You'll Do:
Office & Operational Oversight Oversee daily operations and ensure smooth office function for a team of ~10 Coordinate vendors, tech tools, supply orders, and office maintenance Manage team calendars, meeting coordination, and internal communications Team Leadership & Culture Mentor and support cross-functional teams, including intake, pre-litigation, and paralegals Facilitate weekly team check-ins and promote open communication Help plan lunches, celebrations, and ongoing team engagement initiatives Support career growth and accountability in a collaborative office environment Financial Management & Reporting Manage QuickBooks entries, invoicing, reimbursements, and expense reports Work with the firm's CPA to oversee budgeting, forecasting, and financial reporting Assist in creating monthly financial dashboards to track settlements, revenue growth, and cost efficiencies Client Experience & KPI Oversight Enhance client satisfaction by helping refine welcome packages and client journey touchpoints Track KPIs like case cycle times, profitability %, and team productivity Support initiatives like referral programs, review generation, and community outreach Cross-Departmental Coordination & Special Projects Coordinate all-hands meetings, marketing check-ins, and operational reviews Collaborate with external vendors and partners on firm initiatives Lead or support firm projects that boost efficiency and service delivery What We're Looking For: Professional Experience 35+ years of experience in office management or operations, ideally within legal or personal injury law; high-caliber OMs from other industries are welcome, as well. Proven P&L ownership and cross-functional leadership, with hands-on experience in HR, marketing, sales support, and client-facing operations. Technical & Strategic Acumen Advanced proficiency with QuickBooks, CasePeer (or similar CRMs), Lead Docket (or similar Intake platforms), and modern AI tools Track record of implementing scalable SOPs, data-driven decision-making, and proactive problem-solving. Leadership & Communication Exceptional ability to inspire, mentor, and hold teams accountable in a collaborative, boutique-firm environment. Excellent presentation and stakeholder-management skills, capable of translating complex strategies into clear action plans. Cultural Fit & Values Alignment Deep commitment to integrity, empathy, and client-first serviceensuring every process enhances client outcomes. Ability to operate autonomously with a results-driven mindset, yet readily collaborate as part of a close-knit executive team. Why You Should Work Here: High-Impact Leadership:
Shape the operational backbone of a firm that prioritizes quality over quantity, ensuring every client receives personalized attention. Strategic Partnerships:
Work directly with seasoned trial attorneys and paralegals to drive case outcomes and firm growth. Innovative Environment:
Pioneer AI and process innovations in a legal setting, with autonomy to implement cutting-edge solutions. Professional Growth:
Broaden your expertise
spanning finance, HR, marketing, and client services
within a supportive, collaborative culture. Additional Perks: PTO & Holidays:
10+ days PTO Firm-observed major holidays Year-end "reset" break
Health Insurance:
100% employer-paid PPO coverage (for individual)
Additional Perks:
Occasional company-sponsored lunches and ongoing professional development support. Incentive Structure: Firm Goals and Objectives Achievement: A combo of quantitative and qualitative responsibilities, including, but not limited to: Increasing case value Improving client experience via measurable NPS-like score PnL outcomes and reducing cost waste EOY bonus based on overall firm performance
If you're energized by the idea of shaping best-in-class processes, mentoring high-performing teams, and partnering closely with trial attorneys to deliver life-changing outcomes, Stephens Law wants to hear from you. In this pivotal role, you'll wield your operational expertise to introduce efficiencies, spearhead AI-driven solutions, and continually refine every touchpoint of the client journey
ensuring our firm remains synonymous with excellence and integrity.