The Little Nell
Assistant Front Office Manager - The Little Nell
The Little Nell, Aspen, Colorado, United States, 81611
Assistant Front Office Manager - The Little Nell
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town. A Relais & Chteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description
Position Summary
The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely withand in the absence ofthe Front Office Manager. This role is responsible for overseeing front desk functions, optimizing room revenue, and managing room inventory in alignment with established procedures and brand standards. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager. The salary range for this position is $70,000 - $75,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline
Applications for this position will be accepted until August 17, 2025. Essential Job Functions/Key Job Responsibilities
Assist with supervisory responsibility including but not limited to: scheduling, progressive discipline, performance evaluation and termination
Performs as Manager on Duty as required
Oversee and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
Oversee and coach property policies and standards at the Front Desk ensuring the best experience for every guest
Monitor and coach employees to Forbes Five-Star and AAA Five-Diamond standards for all Front Office ensuring the very best customer service for every guest every time
Ensures guests receive exceptional service and assist with guest complaints
Train new staff and cross train in the slow seasons for development and motivation; coach as needed
Take a visible leadership role towards hotel guests
Work with hotel departments, and establishments with regard to groups, VIP's and individual guests to ensure an excellent experience for the guest.
Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting
Demonstrate working knowledge of safety and fire procedures
Other duties as assigned Qualifications
Education & Experience Requirements
College degree preferred
2 years hotel experience in a supervisory position required
Ability to communicate in English and Spanish preferred Knowledge, Skills & Abilities
Knowledge in computer programs such as Microsoft Office
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
Proficient knowledge of industry regulations and how they affect business operations
Skill in assigning tasks and responsibilities to team members based on their strengths
Ability to work effectively with different departments to achieve business objectives
Skills in managing relationships with both internal and external stakeholders
Ability to delegate tasks effectively, empowering teams while maintaining accountability
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town. A Relais & Chteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description
Position Summary
The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely withand in the absence ofthe Front Office Manager. This role is responsible for overseeing front desk functions, optimizing room revenue, and managing room inventory in alignment with established procedures and brand standards. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency. This position reports to the Front Office Manager. The salary range for this position is $70,000 - $75,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline
Applications for this position will be accepted until August 17, 2025. Essential Job Functions/Key Job Responsibilities
Assist with supervisory responsibility including but not limited to: scheduling, progressive discipline, performance evaluation and termination
Performs as Manager on Duty as required
Oversee and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
Oversee and coach property policies and standards at the Front Desk ensuring the best experience for every guest
Monitor and coach employees to Forbes Five-Star and AAA Five-Diamond standards for all Front Office ensuring the very best customer service for every guest every time
Ensures guests receive exceptional service and assist with guest complaints
Train new staff and cross train in the slow seasons for development and motivation; coach as needed
Take a visible leadership role towards hotel guests
Work with hotel departments, and establishments with regard to groups, VIP's and individual guests to ensure an excellent experience for the guest.
Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting
Demonstrate working knowledge of safety and fire procedures
Other duties as assigned Qualifications
Education & Experience Requirements
College degree preferred
2 years hotel experience in a supervisory position required
Ability to communicate in English and Spanish preferred Knowledge, Skills & Abilities
Knowledge in computer programs such as Microsoft Office
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
Proficient knowledge of industry regulations and how they affect business operations
Skill in assigning tasks and responsibilities to team members based on their strengths
Ability to work effectively with different departments to achieve business objectives
Skills in managing relationships with both internal and external stakeholders
Ability to delegate tasks effectively, empowering teams while maintaining accountability
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks