The Little Nell
Concierge - The Residences at The Little Nell
The Little Nell, Aspen, Colorado, United States, 81611
Concierge - The Residences at The Little Nell
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town. A Relais & Chteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Job Description
Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager. Job Posting Deadline
Applications for this position will be accepted until August 31, 2025. Essential Job Functions/Key Job Responsibilities
Recommend and book activities for guest's ability/skill level and interest
Check guests in or out of hotel in accordance with procedures
Record any guest complaints or problems and notify appropriate staff individuals
Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
Coordinate with other departments daily needs or special requirements for all hotel guests
Responsible for maintaining cash bank and for daily settling of cash bank
Comply with all policies and procedures for the Concierge Department as well as Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
Other duties as assigned Qualifications
Education & Experience Requirements
High School Diploma or GED required, bachelor's degree preferred
1 year of concierge or customer service experience required
Colorado Notary preferred Knowledge, Skills & Abilities
Intimate knowledge of local mountain, town activities and events in the area
Knowledge of customer preferences and how to meet or exceed them
Familiarity with hotel fire and safety procedures
Familiar with hotel services, hours of operation
Knowledge of daily functions, locations and times to assist guests with inquiries
Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to build and maintain relationships with local businesses
Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town. A Relais & Chteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Job Description
Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager. Job Posting Deadline
Applications for this position will be accepted until August 31, 2025. Essential Job Functions/Key Job Responsibilities
Recommend and book activities for guest's ability/skill level and interest
Check guests in or out of hotel in accordance with procedures
Record any guest complaints or problems and notify appropriate staff individuals
Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
Coordinate with other departments daily needs or special requirements for all hotel guests
Responsible for maintaining cash bank and for daily settling of cash bank
Comply with all policies and procedures for the Concierge Department as well as Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
Other duties as assigned Qualifications
Education & Experience Requirements
High School Diploma or GED required, bachelor's degree preferred
1 year of concierge or customer service experience required
Colorado Notary preferred Knowledge, Skills & Abilities
Intimate knowledge of local mountain, town activities and events in the area
Knowledge of customer preferences and how to meet or exceed them
Familiarity with hotel fire and safety procedures
Familiar with hotel services, hours of operation
Knowledge of daily functions, locations and times to assist guests with inquiries
Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to build and maintain relationships with local businesses
Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks