USA Jobs
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization. Responsibilities: Process customer orders with accuracy and efficiency, including extensive data entry and order tracking. Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status. Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism. Collaborate closely with sales and operations teams to address customer needs and resolve issues. Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking. Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively. Maintain detailed records of customer interactions and order statuses for seamless communication. Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions. Support ongoing improvements in customer service processes to enhance overall satisfaction. Requirements: Proven experience in customer service, preferably in a call center or order entry environment. Strong data entry skills with attention to detail and accuracy. Excellent communication skills, both written and verbal, with the ability to handle inquiries professionally. Ability to multitask and manage priorities in a fast-paced setting. Familiarity with logistics or order management software; experience with NetSuite Softdeon is a plus. Problem-solving skills with a proactive approach to addressing customer needs. Ability to work collaboratively with various teams, including sales and operations. Comfortable handling inbound and outbound calls to ensure customer satisfaction.
We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization. Responsibilities: Process customer orders with accuracy and efficiency, including extensive data entry and order tracking. Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status. Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism. Collaborate closely with sales and operations teams to address customer needs and resolve issues. Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking. Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively. Maintain detailed records of customer interactions and order statuses for seamless communication. Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions. Support ongoing improvements in customer service processes to enhance overall satisfaction. Requirements: Proven experience in customer service, preferably in a call center or order entry environment. Strong data entry skills with attention to detail and accuracy. Excellent communication skills, both written and verbal, with the ability to handle inquiries professionally. Ability to multitask and manage priorities in a fast-paced setting. Familiarity with logistics or order management software; experience with NetSuite Softdeon is a plus. Problem-solving skills with a proactive approach to addressing customer needs. Ability to work collaboratively with various teams, including sales and operations. Comfortable handling inbound and outbound calls to ensure customer satisfaction.