LX Pantos Americas
After-Hours Freight Brokerage Operations Representative
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Department:
Transportation / Brokerage Operations Reports To: Operations Manager / Head of
Transportation Schedule:
Evening and/or Weekend Shifts (as assigned) Location: On-site
Position Summary: The After-Hours Freight Brokerage Operations Representative is responsible for ensuring uninterrupted service to customers and carriers during non-business hours. This position provides real-time load monitoring, issue resolution, and communication support during evenings, overnights, weekends, and holidays. The ideal candidate is resourceful, calm under pressure, and experienced in handling time-sensitive freight movements with minimal supervision.
Key Responsibilities:
Real-Time Shipment Monitoring: o Monitor active shipments and ensure timely pickup and delivery. o Proactively address delays, detention, missed appointments, and other service disruptions. · Carrier & Driver Communication: o Serve as the primary point of contact for drivers and carriers after regular business hours. o Provide dispatch support, directions, appointment confirmations, and problem resolution.
Customer Support: o Respond to urgent customer inquiries regarding in-transit loads, service issues, or scheduling adjustments. o Escalate critical issues to the appropriate on-call personnel when necessary.
Load Management & Updates: o Input and maintain accurate load status updates in the TMS o Confirm deliveries, collect proof of delivery (POD), and document service events. · Issue Resolution: o Handle breakdowns, layovers, late arrivals, and accessorial approvals. o Coordinate with customers, carriers, and internal teams to resolve any after-hours emergencies. · Documentation & Handoffs: o Ensure all updates, notes, and communications are logged clearly for next-shift handoff. o Follow established SOPs and escalation procedures consistently.
Qualifications: · 2+ years in a freight brokerage, dispatch, or carrier operations role · Working knowledge of over-the-road trucking, ELD tracking, and common load board tools · Familiarity with TMS platforms (Turvo, McLeod, DAT, etc.) · Strong problem-solving skills with a calm, professional demeanor during high-stress situations · Excellent written and verbal communication · Ability to work independently with minimal supervision · Flexible to work nights, weekends, and holidays
Preferred Skills: · Experience in split model brokerage operations (carrier & customer support functions) · Comfortable using tools like Highway, DAT, Truckstop, and GPS tracking platforms · Basic understanding of accessorial, rate confirmations, and detention/layover handling
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Department:
Transportation / Brokerage Operations Reports To: Operations Manager / Head of
Transportation Schedule:
Evening and/or Weekend Shifts (as assigned) Location: On-site
Position Summary: The After-Hours Freight Brokerage Operations Representative is responsible for ensuring uninterrupted service to customers and carriers during non-business hours. This position provides real-time load monitoring, issue resolution, and communication support during evenings, overnights, weekends, and holidays. The ideal candidate is resourceful, calm under pressure, and experienced in handling time-sensitive freight movements with minimal supervision.
Key Responsibilities:
Real-Time Shipment Monitoring: o Monitor active shipments and ensure timely pickup and delivery. o Proactively address delays, detention, missed appointments, and other service disruptions. · Carrier & Driver Communication: o Serve as the primary point of contact for drivers and carriers after regular business hours. o Provide dispatch support, directions, appointment confirmations, and problem resolution.
Customer Support: o Respond to urgent customer inquiries regarding in-transit loads, service issues, or scheduling adjustments. o Escalate critical issues to the appropriate on-call personnel when necessary.
Load Management & Updates: o Input and maintain accurate load status updates in the TMS o Confirm deliveries, collect proof of delivery (POD), and document service events. · Issue Resolution: o Handle breakdowns, layovers, late arrivals, and accessorial approvals. o Coordinate with customers, carriers, and internal teams to resolve any after-hours emergencies. · Documentation & Handoffs: o Ensure all updates, notes, and communications are logged clearly for next-shift handoff. o Follow established SOPs and escalation procedures consistently.
Qualifications: · 2+ years in a freight brokerage, dispatch, or carrier operations role · Working knowledge of over-the-road trucking, ELD tracking, and common load board tools · Familiarity with TMS platforms (Turvo, McLeod, DAT, etc.) · Strong problem-solving skills with a calm, professional demeanor during high-stress situations · Excellent written and verbal communication · Ability to work independently with minimal supervision · Flexible to work nights, weekends, and holidays
Preferred Skills: · Experience in split model brokerage operations (carrier & customer support functions) · Comfortable using tools like Highway, DAT, Truckstop, and GPS tracking platforms · Basic understanding of accessorial, rate confirmations, and detention/layover handling