MTU Aero Engines AG
Technical Program Aftermarket Support Engineer II
MTU Aero Engines AG, Rocky Hill, Connecticut, us, 06067
The Aftermarket Technical Support Engineer II is a dynamic and foundational role within the Product Integration (PI) group of the Product Support Engineering (PSE) department. This position is designed to prepare engineers for future opportunities in either the Customer Technical Service (CTS) or the Component Aftermarket Integrated Product Teams (CAIPT) organizations. It combines direct customer-facing responsibilities with strategic, long-term support planning, providing an opportunity to develop a broad skillset across technical support, engineering analysis and customer engagement.
In this hybrid role, the engineer will support post-production activities for the GTF engine programs, focusing primarily on the Low Pressure Turbine (LPT) and High Pressure Compressor (HPC) front block. Responsibilities include assisting airline customers directly, collaborating with CIPTs, and contributing to the development of long-term product serviceability strategies.
Success in this position requires strong communication skills, a collaborative mindset, and the ability to navigate and resolve complex technical challenges in a fast-paced, customer-facing environment. The engineer will work closely with internal teams and global partners, including Pratt & Whitney, MTU Munich, airline operators and MRO shops.
ESSENTIAL FUNCTIONS:
I. Aftermarket Strategy & Support (CAIPT Focus)
Fleet Data Analysis & Aftermarket Forecasting:
Perform recurring tasks such as fleet data analysis, file management, and preparation of presentations, reports, and meeting notes to support the MTU CAIPT Lead. Contribute to long-term product supportability through updated spares planning, limit & repair strategies, and Aftermarket forecasting. Repair & Limit Development Coordination:
Support the CAIPT lead in coordinating repair and inspection limit development with engineering disciplines and manage communication with internal and external stakeholders, ensuring schedules are adhered to and met. Help establish and manage part/component/module maintenance plans. Product Improvement & Risk Management:
Support product improvement efforts by identifying, documenting, and assessing risks, implementing mitigation actions, and reporting updates to the Integrated Product Management Team (IPMT). Conduct detailed part gap analysis to ensure long-term supportability. Used Material Management:
Manage existing inventory to support the ongoing development of repairs and limits. Salvage existing inventory to cut costs by providing repaired used material to the Aftermarket Network. Propose inventory maintenance plans to MTU CAIPT on a regular basis. Program & Partnership Alignment:
Work in direct contact with partners, helping to represent MTU’s interests on multi-disciplined and cross-functional teams, facilitating alignment between GTF program requirements and Aftermarket strategy. Support a cohesive/harmonized approach between CIPT, AMOPs, Engine Services, Aftermarket Network, CTS/CSE, GSE, and Program Office. Rapid Response & Reaction Planning:
Support the development of rapid responses to immediate program needs and assist CTS and CIPT in supporting the creation of reaction plans for new distress modes, part delivery shortfalls, and other disruptions. II. Customer Technical Services & Engineering (CTS Focus) Technical Issue Resolution:
Understand and discuss complex technical topics to create informed decisions regarding customer engines. Support the creation of engineering authorization documents (EA’s) and provide technical feedback to address requested by customers or the program. Representation & Coordination:
Represent MTU during P&W Technical Reviews, Shop Visits, and Customer Conferences. Coordinate service bulletins (SBs) and support preparation of Technical Review presentations. Relationship Building:
Build and maintain strong relationships with P&W Engineering/Program Office, and MTU colleagues to better coordinate engineering/program activities and strengthen the P&W/MTU partnership. Process Improvement:
Plan, evaluate, and improve efficiency in business processes and procedures to enhance speed, quality, efficiency, and output; reduce complexity and focus on essentials to assist in the achievement of cost-savings targets. Customer Needs Identification:
Understand capabilities of the organization and identify additional customer needs that can be filled by the organization, bringing opportunities to Group Lead or Manager. Contribute to department efforts by accomplishing other duties and responsibilities as needed.
Competencies: Strong Communication Skills:
Ability to communicate technical topics clearly and concisely to diverse audiences, both internal and external. Problem-Solving & Analytical Approach:
Ability to navigate complex challenges with a structured, analytical, and proactive approach. Collaboration & Teamwork:
Strong willingness to work closely with colleagues towards common goals, including sharing resources and information, and fostering a cohesive approach across multi-disciplined teams. Customer Focus & Urgency:
Strong sense of urgency to take timely actions to meet customer needs and provide excellent customer service. Adaptability & Resilience:
Ability to stay focused and respond appropriately in stressful situations. Relationship Building:
Proven ability to build and maintain strong working relationships, both internally and externally. Self-Improvement:
Display a drive for self-improvement by actively seeking feedback and continuously learning.
Requirements for this position include: Bachelor’s Degree or Master’s Degree in a relevant engineering field 4-10 years of related engineering experience, backgroundin aftermarket, program, product support, or customer technical services strongly preferred. Experience managing technical projects, schedules and cost estimates is a plus. Eligible to work in the United States without Sponsorship Occasional international travel may be required
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Perform recurring tasks such as fleet data analysis, file management, and preparation of presentations, reports, and meeting notes to support the MTU CAIPT Lead. Contribute to long-term product supportability through updated spares planning, limit & repair strategies, and Aftermarket forecasting. Repair & Limit Development Coordination:
Support the CAIPT lead in coordinating repair and inspection limit development with engineering disciplines and manage communication with internal and external stakeholders, ensuring schedules are adhered to and met. Help establish and manage part/component/module maintenance plans. Product Improvement & Risk Management:
Support product improvement efforts by identifying, documenting, and assessing risks, implementing mitigation actions, and reporting updates to the Integrated Product Management Team (IPMT). Conduct detailed part gap analysis to ensure long-term supportability. Used Material Management:
Manage existing inventory to support the ongoing development of repairs and limits. Salvage existing inventory to cut costs by providing repaired used material to the Aftermarket Network. Propose inventory maintenance plans to MTU CAIPT on a regular basis. Program & Partnership Alignment:
Work in direct contact with partners, helping to represent MTU’s interests on multi-disciplined and cross-functional teams, facilitating alignment between GTF program requirements and Aftermarket strategy. Support a cohesive/harmonized approach between CIPT, AMOPs, Engine Services, Aftermarket Network, CTS/CSE, GSE, and Program Office. Rapid Response & Reaction Planning:
Support the development of rapid responses to immediate program needs and assist CTS and CIPT in supporting the creation of reaction plans for new distress modes, part delivery shortfalls, and other disruptions. II. Customer Technical Services & Engineering (CTS Focus) Technical Issue Resolution:
Understand and discuss complex technical topics to create informed decisions regarding customer engines. Support the creation of engineering authorization documents (EA’s) and provide technical feedback to address requested by customers or the program. Representation & Coordination:
Represent MTU during P&W Technical Reviews, Shop Visits, and Customer Conferences. Coordinate service bulletins (SBs) and support preparation of Technical Review presentations. Relationship Building:
Build and maintain strong relationships with P&W Engineering/Program Office, and MTU colleagues to better coordinate engineering/program activities and strengthen the P&W/MTU partnership. Process Improvement:
Plan, evaluate, and improve efficiency in business processes and procedures to enhance speed, quality, efficiency, and output; reduce complexity and focus on essentials to assist in the achievement of cost-savings targets. Customer Needs Identification:
Understand capabilities of the organization and identify additional customer needs that can be filled by the organization, bringing opportunities to Group Lead or Manager. Contribute to department efforts by accomplishing other duties and responsibilities as needed.
Competencies: Strong Communication Skills:
Ability to communicate technical topics clearly and concisely to diverse audiences, both internal and external. Problem-Solving & Analytical Approach:
Ability to navigate complex challenges with a structured, analytical, and proactive approach. Collaboration & Teamwork:
Strong willingness to work closely with colleagues towards common goals, including sharing resources and information, and fostering a cohesive approach across multi-disciplined teams. Customer Focus & Urgency:
Strong sense of urgency to take timely actions to meet customer needs and provide excellent customer service. Adaptability & Resilience:
Ability to stay focused and respond appropriately in stressful situations. Relationship Building:
Proven ability to build and maintain strong working relationships, both internally and externally. Self-Improvement:
Display a drive for self-improvement by actively seeking feedback and continuously learning.
Requirements for this position include: Bachelor’s Degree or Master’s Degree in a relevant engineering field 4-10 years of related engineering experience, backgroundin aftermarket, program, product support, or customer technical services strongly preferred. Experience managing technical projects, schedules and cost estimates is a plus. Eligible to work in the United States without Sponsorship Occasional international travel may be required
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