City of Chino, CA
Customer Service Representative I, Part-Time (Assigned to Administration)
City of Chino, CA, Chino, California, United States, 91708
Salary:
$23.06 - $28.03 Hourly Location :
Chino, CA Job Type:
Part-time Job Number:
202500038 Department:
Administration Opening Date:
08/14/2025 Closing Date:
8/31/2025 11:59 PM Pacific
Job Description Please Note:
Recruitment will remain open until we receive the first 100 applications. We highly recommend submitting your application early to ensure consideration. We're Hiring! Join the City of Chino and Shape the Future
Are you ready to be part of a dynamic team making a difference? Join the City's Administration team as a
part-time Customer Service Representative I ! In this role, you'll work closely with residents, city staff, and community partners to support the efficient delivery of services that help build and maintain a strong, vibrant City. This position requires a high level of professionalism, discretion, and the ability to manage time-sensitive and confidential information with care.
The Customer Service Representative I role is a part-time position with a work schedule of 20 hours per week. Regular hours are Tuesday and Friday, 7:30 a.m. - 5:30 p.m., with additional hours on Monday, Wednesday, and Thursday as needed. The City of Chino offers a competitive salary and benefits. For more information, please click on the image below:
Who We Are
The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values: Commitment to Our Community Integrity & Accountability Fiscal Responsibility Partnerships & Teamwork Innovation Communication & Engagement The
Administration Department
plays a central role in ensuring City Council policies and directives are effectively carried out while providing critical support across all City departments. This Department oversees key functions such as municipal management, public and intergovernmental relations, and special projects. It includes the City Manager's and City Clerk's Office, City Attorney, Public Information, as well as the Legislative Advocacy, Economic Development, Innovation and Information Technology divisions. Focused on collaboration, responsiveness, and ethical governance, the Administration Department is dedicated to supporting the community, elected officials, and city staff in building a strong, connected, and well-managed city.
Duties/Responsibilities What You'll Do
As our new
Customer Service Representative I , you will:
Greet the public and answer phones, provide routine information and direct inquiries. Type and proofread routine correspondence, reports, and forms using computer software. Prepare, sort, file, and maintain accurate records and documents according to established systems. Receive, route, and distribute mail and materials promptly and accurately. Assist and collaborate with co-workers at all levels in a customer-focused environment to support the daily operations of the department. Maintain regular attendance and perform duties aligned with the City's mission and values. What We're Looking For
We're looking for someone who:
Handles time sensitive information with discretion and maintains confidentiality. Has the ability to work with high level executives. Communicates clearly and professionally in both written and verbal formats, with strong grammar, punctuation, and spelling skills. Has knowledge of general office procedures, office equipment, filing systems, operates computers efficiently and adapts to various software programs. Demonstrates excellent phone etiquette and a courteous, professional demeanor. Effectively multi-tasks and prioritizes responsibilities in a fast-paced environment. Maintains accurate records and follows written and verbal instructions. Builds positive working relationships and provides outstanding customer service. Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
High school diploma or G.E.D.
Experience:
Any experience that provides the required skills to perform the essential job duties. Preferred candidates will have prior experience supporting high-level executives and handling confidential information with discretion.
Licenses and Certifications:
Typing certificate with a minimum typing speed of 40 net words per minute dated no earlier than one year from application date.
Special Requirements
Work a part-time, flexible schedule. Possession of a California Driver's License with a satisfactory driving record. Physical Demands & Working Conditions:
Light Physical Effort (Category I): Involves typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required. Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 20 pounds.
Ready to Apply?
All applicants are required to apply online at
The closing date is 11:59 PM Pacific on Monday, September 1, 2025 or sooner based on when the first 100 qualified applications are received.
Let's build something amazing together. Applications must be complete and demonstrate that the minimum qualifications are met. Resumes and cover letters may be attached to the completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. IMPORTANT INFORMATION
The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at (909) 334-3274. Requests should be made three (3) business days in advance. Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice. The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice. Part-Time Benefits Include:
12 Half-Day Holidays Sick Leave (40 hours) Retirement Plan through MissionSquare or CalPERS if current membership Bilingual Pay (as required by department) Opportunity to purchase health insurance if Affordable Care Act (ACA) eligibility requirements are met (work 30 hours per week)
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
Yes No
02
Please select the option below that most closely matches your years of clerical experience:
At least 1 year of experience 1 to 2 years of experience 2 to 4 years of experience 5 or more years of experience I do not have clerical experience
03
Tell us about your experience supporting high-level executives or senior staff. What types of tasks did you handle? If no experience, type N/A. 04
Describe a time when you handled a difficult phone call or in-person interaction with a member of the public or coworker. What was the situation, how did you respond, and what was the outcome? 05
This position requires composing and proofreading a variety of documents and city-wide emails. Please describe your experience preparing written communications. What steps do you take to ensure accuracy, clarity, and proper formatting? 06
Working in the Administration Department, you may interact with Elected officials, the City Manager, executive staff, and members of the public. How do you ensure you remain professional and represent the city well in these interactions, especially during challenging situations? 07
Describe a situation where you were entrusted with confidential or sensitive information in a professional setting. How did you ensure its protection, and what would you do if someone requested access who wasn't authorized? 08
Briefly describe your experience working in a fast-paced office setting with frequently changing priorities. 09
Which of the following Microsoft Office applications do you have experience using? (Check all that apply)
Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Teams Microsoft Access None of the above
Required Question
$23.06 - $28.03 Hourly Location :
Chino, CA Job Type:
Part-time Job Number:
202500038 Department:
Administration Opening Date:
08/14/2025 Closing Date:
8/31/2025 11:59 PM Pacific
Job Description Please Note:
Recruitment will remain open until we receive the first 100 applications. We highly recommend submitting your application early to ensure consideration. We're Hiring! Join the City of Chino and Shape the Future
Are you ready to be part of a dynamic team making a difference? Join the City's Administration team as a
part-time Customer Service Representative I ! In this role, you'll work closely with residents, city staff, and community partners to support the efficient delivery of services that help build and maintain a strong, vibrant City. This position requires a high level of professionalism, discretion, and the ability to manage time-sensitive and confidential information with care.
The Customer Service Representative I role is a part-time position with a work schedule of 20 hours per week. Regular hours are Tuesday and Friday, 7:30 a.m. - 5:30 p.m., with additional hours on Monday, Wednesday, and Thursday as needed. The City of Chino offers a competitive salary and benefits. For more information, please click on the image below:
Who We Are
The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values: Commitment to Our Community Integrity & Accountability Fiscal Responsibility Partnerships & Teamwork Innovation Communication & Engagement The
Administration Department
plays a central role in ensuring City Council policies and directives are effectively carried out while providing critical support across all City departments. This Department oversees key functions such as municipal management, public and intergovernmental relations, and special projects. It includes the City Manager's and City Clerk's Office, City Attorney, Public Information, as well as the Legislative Advocacy, Economic Development, Innovation and Information Technology divisions. Focused on collaboration, responsiveness, and ethical governance, the Administration Department is dedicated to supporting the community, elected officials, and city staff in building a strong, connected, and well-managed city.
Duties/Responsibilities What You'll Do
As our new
Customer Service Representative I , you will:
Greet the public and answer phones, provide routine information and direct inquiries. Type and proofread routine correspondence, reports, and forms using computer software. Prepare, sort, file, and maintain accurate records and documents according to established systems. Receive, route, and distribute mail and materials promptly and accurately. Assist and collaborate with co-workers at all levels in a customer-focused environment to support the daily operations of the department. Maintain regular attendance and perform duties aligned with the City's mission and values. What We're Looking For
We're looking for someone who:
Handles time sensitive information with discretion and maintains confidentiality. Has the ability to work with high level executives. Communicates clearly and professionally in both written and verbal formats, with strong grammar, punctuation, and spelling skills. Has knowledge of general office procedures, office equipment, filing systems, operates computers efficiently and adapts to various software programs. Demonstrates excellent phone etiquette and a courteous, professional demeanor. Effectively multi-tasks and prioritizes responsibilities in a fast-paced environment. Maintains accurate records and follows written and verbal instructions. Builds positive working relationships and provides outstanding customer service. Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
High school diploma or G.E.D.
Experience:
Any experience that provides the required skills to perform the essential job duties. Preferred candidates will have prior experience supporting high-level executives and handling confidential information with discretion.
Licenses and Certifications:
Typing certificate with a minimum typing speed of 40 net words per minute dated no earlier than one year from application date.
Special Requirements
Work a part-time, flexible schedule. Possession of a California Driver's License with a satisfactory driving record. Physical Demands & Working Conditions:
Light Physical Effort (Category I): Involves typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required. Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 20 pounds.
Ready to Apply?
All applicants are required to apply online at
The closing date is 11:59 PM Pacific on Monday, September 1, 2025 or sooner based on when the first 100 qualified applications are received.
Let's build something amazing together. Applications must be complete and demonstrate that the minimum qualifications are met. Resumes and cover letters may be attached to the completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. IMPORTANT INFORMATION
The City of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at (909) 334-3274. Requests should be made three (3) business days in advance. Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice. The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice. Part-Time Benefits Include:
12 Half-Day Holidays Sick Leave (40 hours) Retirement Plan through MissionSquare or CalPERS if current membership Bilingual Pay (as required by department) Opportunity to purchase health insurance if Affordable Care Act (ACA) eligibility requirements are met (work 30 hours per week)
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
Yes No
02
Please select the option below that most closely matches your years of clerical experience:
At least 1 year of experience 1 to 2 years of experience 2 to 4 years of experience 5 or more years of experience I do not have clerical experience
03
Tell us about your experience supporting high-level executives or senior staff. What types of tasks did you handle? If no experience, type N/A. 04
Describe a time when you handled a difficult phone call or in-person interaction with a member of the public or coworker. What was the situation, how did you respond, and what was the outcome? 05
This position requires composing and proofreading a variety of documents and city-wide emails. Please describe your experience preparing written communications. What steps do you take to ensure accuracy, clarity, and proper formatting? 06
Working in the Administration Department, you may interact with Elected officials, the City Manager, executive staff, and members of the public. How do you ensure you remain professional and represent the city well in these interactions, especially during challenging situations? 07
Describe a situation where you were entrusted with confidential or sensitive information in a professional setting. How did you ensure its protection, and what would you do if someone requested access who wasn't authorized? 08
Briefly describe your experience working in a fast-paced office setting with frequently changing priorities. 09
Which of the following Microsoft Office applications do you have experience using? (Check all that apply)
Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Teams Microsoft Access None of the above
Required Question